Company Overview
Food Republic is a dynamic and fast-paced food and drink distribution company based in Battersea. We are committed to delivering excellent customer service, high-quality products, and maintaining a reliable and competitive presence in the industry. Our mission is to be the most dependable food distribution business focused on great service and quality.
The Role
The Sales Order Processor is responsible for the accurate and efficient processing of customer orders, ensuring a seamless experience from order receipt through to fulfilment. This role is central to maintaining high service standards, requiring strong attention to detail, excellent organisational skills, and effective communication across multiple departments including Stock, Transport, and Accounts
Full training will be provided to cover all systems and core responsibilities.
Key Responsibilities
The key responsibilities of the Sales Order Processor include, but are not limited to:
Processing customer orders promptly and accurately using Microsoft Dynamics 365, ensuring all details are correct and up to date
Responding promptly and professionally to customer queries via phone and email, maintaining a friendly and confident manner
Communicating cross-functionally with the Transport, Warehouse, Stock, and Accounts teams to ensure smooth order processing and issue resolution
Monitoring customer order patterns and flagging significant changes in usage to the Stock team to help maintain availability
Supporting Account Managers by identifying potential opportunities to grow existing customer accounts
Maintaining internal spreadsheets and tools, ensuring all data is accurate and regularly updated
Assisting with general sales administration tasks and providing additional support to the wider Sales Operations Team as required
Applying strong communication and organisational skills to maintain high service standards while working under pressure
Using initiative to solve problems proactively, while collaborating effectively as part of a team
Demonstrating confidence in Microsoft Office applications, especially Outlook, Excel, and Word
Job Types: Full-time, Permanent
Pay: £30,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Ability to commute/relocate:
- Battersea SW8: reliably commute or plan to relocate before starting work (required)
Experience:
- Sales ordering Processing: 2 years (required)
- Customer service: 1 year (required)
- Microsoft Excel: 2 years (required)
- Sales: 1 year (required)
- Food industry: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
