Job Introduction
- Full time
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Monday to Friday (08:00-17:00)
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Up to £120000 per annum plus our Sodexo employee benefits package
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Opportunities for professional development
Account Director
This is a site-based role, with Cambridge and Macclesfield as the primary locations. Regular travel will be required across the wider UK portfolio, including sites in Luton, London, Liverpool, and other key locations.
A Senior Leadership Opportunity in Workplace Services
At Sodexo, we’re passionate about our people. We know that our teams are key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.
We are seeking an experienced and people-focused Account Director to lead a high-profile pharmaceutical account across the UK.
This is a senior leadership role responsible for driving operational excellence, client engagement, and service innovation across a complex, multi-site environment. The role has a strong focus on workplace services, including food and hospitality-led services alongside soft FM delivery, within both regulated and non-regulated environments.
We are looking for a customer-centric leader with a strong background in workplace experience and food or hospitality services, who can lead from the front, build high-performing teams, and deliver outstanding service standards across a diverse portfolio.
Key Responsibilities
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Lead and deliver the UK account strategy in line with client and business objectives
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Drive service excellence across workplace, food, and soft services, ensuring a high-quality customer experience
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Build strong, trusted relationships with client stakeholders at all levels
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Lead, motivate, and develop high-performing teams across multiple locations
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Create a cohesive and engaged culture across a geographically dispersed workforce
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Drive transformation, innovation, and continuous improvement across the account
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Ensure high standards of compliance, quality, health & safety, and governance
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Manage financial performance, including full P&L accountability and commercial growth
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Work closely with central and global teams to ensure aligned and consistent service delivery
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Identify and deliver opportunities for innovation, service enhancement, and organic growth
What We’re Looking For
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Proven experience managing large-scale, multi-site accounts with P&L responsibility (£20m+)
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Strong background in workplace services and soft FM, with clear experience in food, hospitality, or customer-facing environments
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Experience delivering services within GMP or highly regulated environments (pharma or life sciences preferred)
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A strong, visible leader with a track record of building engaged, high-performing teams
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Proven ability to drive customer experience and service excellence across complex organisations
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Experience leading teams through change, transformation, and growth
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Commercially minded with strong financial and operational acumen
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Excellent stakeholder management and influencing skills
Why Join This Role
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Lead a high-profile account in a complex and rewarding environment
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Play a key role in shaping workplace experience and service delivery across a national portfolio
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Work within a business that values innovation, people, and service excellence
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Take on a visible leadership role with real impact and growth opportunity
Why Sodexo?:
Working with Sodexo is more than a job; it’s a chance to be part of something greater.
Belong in a company and team that values you for you.
Act with purpose and have an impact through your everyday actions.
Thrive in your own way.
We also offer a range of perks, rewards and benefits for our colleagues and their families:
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Unlimited access to an online platform offering wellbeing support
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An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
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Access to a 24hr virtual GP Service
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Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
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Save for your future by becoming a member of the Pension Plan
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Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
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Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
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Sodexo UK and Irelands enhanced benefits and leave policies
A little more about Sodexo:
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Click here to read more about what we do to promote an inclusive culture.
Ready to be part of something greater?
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
