Telesales Customer advisor
Are you someone who enjoys talking to people, building rapport, and helping customers make the right choice?
Do you thrive in a target-focused environment where your performance is recognised and delivering a great customer experience really matters?
At CarSupermarket.com, we’re looking for a confident and engaging Telesales Customer Advisor to join our high-performing team. This is a fantastic opportunity for someone with strong interpersonal skills who can connect quickly with customers, communicate clearly, and guide them through a smooth, straightforward, and memorable buying journey.
Working in a fast-paced, digitally led environment, you’ll take ownership of each interaction, understanding what matters to the customer, presenting the right options, and confidently closing sales while making sure every customer feels valued and supported throughout.
What We Offer
We believe great performance should be rewarded. That’s why we offer a competitive package and genuine opportunities to build a long-term career with us.
- £30,000 basic salary plus uncapped commission
- Realistic OTE of £45,000+ for target achievers
- Company pension
- Preferential service rates
- Free on-site parking
- Clear opportunities for internal progression and long-term career development
What You’ll Be Doing
As a Telesales Customer Advisor, you’ll play a key role in helping customers find the right vehicle and supporting them throughout their buying journey. You’ll manage inbound enquiries, build trust quickly, and deliver a consultative sales experience across phone and digital channels.
Your responsibilities will include:
- Handling inbound customer enquiries via phone, web chat, and other digital channels
- Guiding customers through the online car buying process with confidence and professionalism
- Advising on vehicle choices, finance products, and optional extras in a way that adds value and builds trust
- Making proactive follow-up calls to support the customer journey before and after the sale
- Managing multiple leads effectively while maintaining excellent attention to detail
- Delivering outstanding customer service in line with our values and standards
- Working closely with teams across sales, admin, compliance, and logistics to ensure a seamless customer experience
- Contributing to team targets with a motivated, results-driven approach
Who We’re Looking For
We’re keen to hear from candidates who know how to connect with customers, overcome objections, and deliver results in a busy sales environment.
You’ll ideally have:
- Automotive sales experience would be a benefit, with a proven track record of meeting or exceeding targets
- A consultative sales style, with the ability to qualify needs, present solutions, handle objections, and close effectively
- Strong communication skills and the confidence to build rapport over the phone and through digital channels
- A target-driven, resilient mindset and the motivation to succeed in a fast-paced environment
- Good IT skills and confidence using online systems to manage leads and update customer records
- A customer-first attitude and a genuine desire to create a positive buying experience
Why Join CarSupermarket.com?
At CarSupermarket.com, you’ll be joining a business with an established reputation, ambitious growth plans, and a team culture that supports success.
We offer:
- Genuine career progression, with opportunities to develop into Senior Advisor, Team Leader, and beyond
- A rewarding sales environment where strong performance directly impacts your earnings
- A supportive and collaborative culture that celebrates success and encourages continuous development
- A well-established brand with a strong presence in the used car market
About CarSupermarket.com
With more than 20 years in the used car market and a team of over 500 professionals, CarSupermarket.com has built a strong reputation for competitive pricing, transparent processes, and excellent customer care. Our promise is simple: Super Prices, Super Quality, Super Choice.
Ready to Accelerate Your Career?
If you’re an ambitious automotive sales professional looking for your next challenge, we’d love to hear from you.
Job Types: Full-time, Permanent
Pay: £30,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Experience:
- Sales: 1 year (preferred)
Work Location: In person
