Inspirations Wholesale is a well-established, family-run business that has been supplying retailers, garden centres, interior designers and businesses across the UK since 1996.
We specialise in home interiors, artificial plants and trees, seasonal products, Christmas displays, giftware, outdoor living and garden furniture. With over 500,000 registered customers and nearly three decades of trading behind us, we’re proud to offer a friendly, supportive working environment where our team genuinely enjoy coming to work.
Due to continued growth, we are looking for an enthusiastic and organised Customer Service & Office Administrator to join our team.
The Role
This is a varied office-based role that combines customer service, administration, sales support and stock management duties.
You will be one of the first points of contact for customers visiting our showroom, calling the business or contacting us by email. You’ll play an important role in ensuring customers receive outstanding service while supporting the wider office team.
Key Responsibilities
· Welcoming customers into the business and directing enquiries
· Answering incoming telephone calls
· Taking customer orders over the phone
· Responding to customer emails and enquiries
· Processing orders and updating customer information
· Entering new products and stock information onto our internal systems
· Creating product labels, price tags and signage
· Assisting with stock pricing and administration
· General administrative duties
What We’re Looking For
Essential:
· Previous office administration experience
· Excellent telephone manner and communication skills
· Good IT skills including Microsoft Word and Excel
· Experience using email professionally in a business environment
· Friendly, confident and approachable personality
· Strong organisational skills and attention to detail
· Ability to work independently and as part of a team
· Positive attitude and willingness to learn
Desirable:
· Experience within customer service, retail administration or sales administration
· Experience using stock management or EPOS systems
· Previous experience with Giftware Connect (advantageous but not essential as full training will be provided)
Working Hours
This is a permanent position of approximately 30 to 40 hours per week.
Our business operates 7 days a week and flexibility is essential.
Current trading hours are:
· Standard hours: 8:45am – 5:15pm
· Seasonal late-night trading (September to December): 12:15pm – 8:15pm
The successful candidate will be required to work one weekend Day and will also be required to work an evening shift during our busy seasonal trading period.
Please only apply if weekend working and evening work between September and December are suitable for you. These are essential requirements of the role.
What We Offer
· Friendly family-run working environment
· Long-established and respected local business
· Full training provided
· Staff discounts
· Varied and interesting role
· Supportive team culture
· Opportunity to develop within a growing business
If you enjoy dealing with people, take pride in excellent customer service and are looking for a varied office role within a successful local business, we’d love to hear from you
Pay: From £12.71 per hour
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
