We are looking for a Sales & Customer Service Assistant to join our growing team. This is a varied, hands-on role combining customer service, retail sales, e-commerce support, and operational assistance.
You'll be responsible for delivering an excellent customer experience across all channels while supporting sales both in-store and online. The ideal candidate will be confident speaking with customers, enjoy helping people find the right products, and be happy getting involved with all areas of the business.
Key ResponsibilitiesCustomer Service & Support
- Manage customer enquiries via telephone, email, live chat, social media, and in person.
- Resolve customer issues including delivery queries, damaged items, missing products, warranty claims, and returns.
- Process refunds, replacements, and exchanges in line with company procedures.
- Provide knowledgeable advice and product recommendations.
- Deliver a friendly, professional, and efficient customer experience.
Sales & Retail
- Welcome and assist customers visiting our retail store.
- Understand customer requirements and recommend suitable products.
- Upsell and cross-sell products where appropriate.
- Process customer purchases accurately through the till.
- Maintain an attractive, clean, and well-stocked retail environment.
- Assist with merchandising, promotions, and new product displays.
- Build relationships with both retail and trade customers to encourage repeat business.
E-Commerce & Order Support
- Assist with customer enquiries relating to online orders.
- Support order processing during busy periods.
- Liaise with couriers and suppliers to resolve delivery issues.
- Help ensure online customers receive the same high level of service as those visiting the store.
Warehouse & Operational Support
- Assist with picking, packing, and dispatching customer orders during busy periods.
- Provide daily lunch cover within the retail store.
- Help receive and organise stock deliveries.
- Support the wider team with day-to-day business operations as required.
Requirements
- Minimum 2–3 years' experience in retail, sales, customer service, or a similar customer-facing role.
- Excellent communication and interpersonal skills.
- A positive, friendly, and professional attitude.
- Confident recommending products and identifying sales opportunities.
- Strong organisational skills and attention to detail.
- Comfortable working in a fast-paced retail and e-commerce environment.
- A willingness to learn about our products and industry.
- A proactive, hands-on approach with the ability to work as part of a team.
What We Offer
- Competitive salary based on experience.
- Annual performance bonus.
- Company pension.
- Employee discount.
- On-site parking.
- Ongoing product training and development.
- Opportunities for career progression within a growing business.
- Friendly and supportive team environment.
Job Type: Full-time, Permanent
Experience:
- Sales or Customer Service: 2–3 years (preferred)
Work Location: In person, Newcastle upon Tyne
Pay: £25,420.00-£28,500.00 per year
Benefits:
- Employee discount
- On-site parking
Experience:
- Sales or Customer Service: 1 year (required)
Work Location: In person
