About the Company
Ramsdens is a trusted and expanding multi-service retailer offering Travel Money, Jewellery and Loan Services; we have over 160 High Street stores in England, Scotland and Wales. We are proud to have been named one of the Sunday Times Best Places to Work 2026, reflecting our commitment to creating an exceptional workplace where people feel valued, supported and able to thrive.
Due to our continued growth, we are currently seeking to recruit a Customer Service Assistant to join our dynamic team at our Middlesbrough Head Office.
Benefits
- Competitive market rates of pay
- Monthly salary
- Bonus scheme
- 28 days’ holiday, increasing to 33 days with service
- Additional birthday holiday
- Company pension scheme
- Staff discount scheme
- Comprehensive induction programme
- Ongoing training and development opportunities
- Employee recognition scheme
- Employee Assistance Programme and 24/7 wellbeing portal
- Inclusive, family-friendly policies
Role Overview
As a Customer Service Assistant, you will be responsible for delivering an exceptional standard of customer service across all areas of the business. You will ensure that customer orders and service requests are processed efficiently and within agreed timeframes, maintaining consistently high levels of customer satisfaction.
The role requires excellent communication skills, strong problem-solving abilities, and a high level of empathy. You will play a key role in building lasting customer relationships while identifying opportunities to enhance commercial performance.
Key Responsibilities
- Process customer orders and transactions accurately within agreed timeframes
- Deliver high standards of customer service in line with Ramsdens’ values: Trusted, Open, and Passionate
- Manage and resolve customer queries promptly and effectively
- Communicate clearly with branches, internal departments, and external suppliers
- Adhere to all security procedures to minimise risk and loss
- Stay up to date with customer service best practices and relevant legislation
Skills and Experience
- Proven ability to deliver excellent customer service
- Comfortable working in a fast-paced environment with changing priorities
- High levels of accuracy and attention to detail
- Strong team player with the ability to work independently
- Well-organised and adaptable to ad hoc requests
- Excellent verbal and written communication skills
- Demonstrates trust, openness, and passion in all aspects of work
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Strong keyboard and data entry skills
Desirable
- Knowledge or interest in jewellery and luxury watches
Working Hours
- 37.5 hours per week
- Monday to Friday (5 days per week)
Why Join Ramsdens?
This is an opportunity to pursue a career in a business named in the Sunday Times Best place to Work 2026 list and voted Employer of the Year (in the coveted NPA Awards) 2023. Ramsdens care about their employees and personal development. If you desire to work for a company that gives job security and satisfaction, a company that offers career progression, then you have found the right business in Ramsdens.
- 91% of staff say their department is a happy place to work
- 95% of staff feel they have job security
- 85% of staff look forward to coming to work
Pay: Up to £13.65 per hour
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
