Job Title: Receptionist, Chaperone & Surgical Assistant
Location: Acorn Private Clinic, Cardiff and Penarth, based across both sites, Wales
Job Type: Full-Time
Hours: 40 hours per week, day shifts (exact shifts to be confirmed)
Pay: £12.71 per hour, rising to £13.00 per hour following the probationary period
To Apply: Please email your CV and cover letter to [email protected]. Shortlisted candidates will be contacted for an interview.
Job Summary: We are looking for a proactive and personable Medical Receptionist / Chaperone to support the daily operations of our clinic in Penarth. This role involves front desk duties, patient communication, appointment handling, clerical support for clinical staff, and acting as a chaperone for patients during clinical appointments.
Main Duties:
During training period:
- Answering phone calls
- Managing admin tasks
Ongoing role:
- Open and close the clinic following protocols
- Greet and assist patients in a professional, courteous manner
- Manage incoming calls, appointments, and visit requests
- Pass messages accurately and follow up on outstanding queries
- Liaise with clinical staff, healthcare providers, and patients
- Perform basic cleaning duties to maintain a tidy environment
- Chaperone patients during medical appointments and minor surgical procedures when needed, ensuring their comfort and dignity
- Uphold patient confidentiality and clinic policies at all times
- Provide reception cover during staff absence as needed
What We’re Looking For:
Essentials:
- Excellent verbal and written communication skills
- Ability to multitask and stay organised
- Willing to travel to different locations as required
- Friendly, calm, and professional approach to patients and colleagues
- Flexible with working patterns
- Computer literate — confident and effective use of computers, software, and our internal systems
- Previous experience in a reception or healthcare setting is desirable
- Understanding of patient dignity and the supportive role of a chaperone is a plus
Desirable (bonus, not essential):
- Ability to create social media content — a plus if the candidate can do this, but not a requirement
Job Type: Full-time
Pay: From £12.71 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- UK visa sponsorship
Experience:
- Medical Receptionist: 1 year (preferred)
Work Location: In person
