Job Title:Reports To:Working Hours:Location:
Company Profile:
Smarter Technologies’ ability to flex and deliver small bespoke solutions and major transformation programmes is built on a model where the client’s needs and goals are prioritised over everything else.
Currently undergoing a period of rapid growth through word of mouth recommendations Smarter Technologies associates are right now helping senior leaders across Government plan and deliver some of the most exciting and truly transformational programmes required to modernise public services.
Job Spec:
Visionist Consulting focuses on transforming the digital platforms, capabilities and processes for government departments, businesses and not-for-profits. The role is onsite at one of Visionists customers BEIS (Business, Energy and industrial strategy) and Department of International Trade (DIT).
Description of Role:
BEIS and DIT have over 10,500 users to support.
Key Responsibilities:
2nd line support to 10,500 staff based across London
Provide the Request catalogue services to the end users
Assisting with documenting and maintaining processes and work instructions
Responsible for the VIP support across DIT and BEIS
Responsible for asset management within the Incident process of issuing/receiving equipment
Skills and Experience:
3 + Years VIP support experience
3 + Years 2nd line support experience
Windows 10 and Mac OS experts in end user support
Office 365 (thin and fat clients) expert in end user support
Trouble shooting in Zscaler and Okta a must.
Strong Apple iPhone support skills
Strong Knowledge of Audio-visual equipment to support the ministerial meeting rooms
Strong Service Now experience across Request and Incident Management.
Excellent Customer facing skills
3 + Asset Management experience within Service Now
ITIL Foundation Certification a strong advantage
MCSA Windows 10 certification – 70-697 and 70-698
Security Clearance is a necessary requirement to work with our clients.
For any enquiries and further information contact:
[email protected]
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