Customer Success Manager
Go Live Data | Central Manchester | Full time, office based
The short version
We're a B2B data and marketing business in central Manchester, and we've grown to the point where we need another person to help onboard and manage the many clients we're bringing on. That's this job. You'd manage your own client accounts day to day, report directly to the CEO, and have real say in how we do things as we grow.
About us
Go Live Data launched in 2020 and we've grown quickly since. We combine our own UK B2B data with marketing technology and an in-house creative studio, and in 2024 we acquired MIB Data Solutions to build out our fleet and automotive side. Our clients range from names like AXA Health, Scottish Power, and IHG through to a wide mix of SMEs.
We're a close-knit team. We move quickly and we care about doing things properly, and those two things aren't in tension here because we hire people who can do both.
What you'll actually be doing
- Acting as the main point of contact for your own set of clients
- Setting up campaigns, keeping them on track, and making sure clients get what they asked for, when they expect it
- Representing your clients inside the business, so their needs turn into clear actions for the team
- Tracking and forecasting account metrics
- Coordinating with colleagues on shared accounts so the service stays consistent
- Working with sales to spot chances to grow each relationship
- Managing several clients and deadlines at once, keeping accurate records as you go
What we're looking for
- Account management experience, ideally where clients stuck around because of how you looked after them
- A track record of solving problems with the client's interests front of mind
- Strong project management, you can run several things at once without dropping any of them
- The ability to listen well, negotiate fairly and communicate clearly
- Confidence presenting to clients and guiding their decisions
Why this role rather than another CSM job
You report to the CEO, not into three layers of management. You own your clients from day one. And because we're still shaping how customer success works here, you'll have a genuine hand in building it.
And the best bit: we know every MarTech agency says this, but we aren't just another MarTech agency. We've got a genuinely unique mix of products and services and we deliver predictably brilliant results for our clients. Worth mentioning, since your job in Customer Success is made a little bit easier when the Success bit is already there.
Pay: £30,000.00-£40,000.00 per year
Benefits:
- Company pension
- Employee mentoring programme
- Sick pay
Work Location: In person
