Job Description for Practice Staff Employed at Lower Stondon Surgery
Job Title: Dispenser - Must hold NVQ 2 or similar qualification.
Accountable to: Practice Manager
Job Summary:
The purpose of the role is to:
- Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team
- Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
- To process all relevant prescriptions as authorised by GPs and prescribing nurses where appropriate in accordance with the principles of good practice.
Duties and Responsibilities:
The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving Practice workload and staffing levels:
Dispensing:
- To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or duty doctor.
- To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.
- To ensure that all monies received or handled on behalf of the Practice are appropriately stored.
- To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the PPA for processing and reimbursement. The forms should be bundled in accordance with current PPA guidelines and include any necessary accompanying paperwork such as the FP34D and invoices as required by the PPA.
- To promptly forward all invoices and dispensary related correspondence to the Practice Manager or Medicines manager according to Practice policy.
- To notify the authorising doctor of any FP10 returns/feedback from the PPA so that any appropriate remedial action may be taken.
- To operate efficient stock control appropriate to the needs of the Practice with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock.
- To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.
- To ensure shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and kept in good working order.
- To take prompt action in response to any drug alert bulletins that may be received from time to time.
- To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook.
- To maintain full and accurate records of all dispensing transactions incorporating the use of computers when available and appropriate.
- To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service.
- To undertake daily ordering for all FP10s.
Administration:
- To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols.
- Taking messages and passing on information
- Providing patient summary print outs in preparation for home visits
- Filing and retrieving all necessary paperwork
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
- Providing clerical assistance to Practice Staff as required from time to time, including word/data processing, filing, faxing, photocopying, processing hospital referrals from GPs using the ERS system, clinical coding of incoming post
Computer:
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
- Process and act on Patient Practice notes.
Additional Duties:
- Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
Contribution to the Implementation of Services:
The post-holder will:
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Full-time = 33 to 37.5 hours a week
Job Types: Full-time, Contract, Permanent
Pay: From £13.00 per hour
Benefits:
- Company pension
- On-site parking
Education:
- GCSE or equivalent (preferred)
Experience:
- dispensing: 1 year (required)
Licence/Certification:
- NVQ 2 qualification (required)
Work Location: In person
