Company Overview
Established in 1993, COPE Occupational Health and Ergonomics Ltd is an independently owned provider of comprehensive occupational health solutions. We are committed to delivering tailored, flexible services that support businesses in maintaining healthy, productive work environments through thorough consultations and clear reporting.
Job Summary
As a key leader, this role provides direct line management for Senior OHAs and OH Team Leaders, with full accountability across the following core areas:
- Operational Leadership: Oversee day-to-day department functions and resource allocation.
- Service Delivery & Account Management: Maintain high standards of customer satisfaction and service execution.
- Clinical Governance & Quality: Ensure clinical excellence, safety, and adherence to professional standards.
- Development & Compliance: Drive service growth while maintaining strict regulatory compliance.
- Clinical Practice: Deliver Occupational Health services as required, including management referrals, fitness for work assessments, health surveillance and wellbeing services. Provide expert Occupational Health advice and support to customers, managers and colleagues.
Responsibilities:
- Lead the delivery of COPE's Occupational Health Services;
- Manage a portfolio of customer accounts;
- Support workforce planning;
- Monitor performance against KPIs, SLAs and operational objectives;
- Identify opportunities for service enhancement;
- Lead clinical audits, quality assessments and case reviews;
- Support risk management processes and continuous quality improvement initiatives;
- Maintain a minimum 20% income-generating clinical workload.
This list is not exhaustive, a full job description is available for interested candidates by emailing [email protected]
Experience
- Registered General Nurse (RGN) with current NMC registration;
- Hold a recognised Occupational Health qualification and up to date Health Surveillance training;
- Have significant Occupational Health experience within a SEQOHS accredited service;
- Have experience in clinical governance, quality, performance management and service improvement;
- Have experience managing customer relationships and delivering against KPIs and SLAs;
- Have the ability to manage competing priorities while maintaining a clinical workload;
- Have excellent IT skills, including Microsoft Office and Occupational Health systems.
We are looking for a manager who is:
- confident, approachable and a professional leader;
- proactive, organised and solutions-focused;
- a strong team player who supports and develops others;
- customer-focused with a commitment to quality;
- able to work independently, make decisions and deliver results;
- has a full, clean driving licence and is willing to travel to COPE Head Office and customer sites as required.
Our benefits:
- Salary Sacrifice Company Pension Scheme
- Health & Wellbeing programme
- Lifestyle Benefits
- Life Assurance Scheme
- 25 days Annual Leave plus Bank Holidays (pro-rata for part-time)
- Company Sick Pay Scheme
What next?
We would love to chat more and answer any burning questions you may have. Please do not hesitate to contact us at [email protected] or call us on 01159 259 222 to discuss further or request a full job description.
If you are ready to apply, email over your CV and a covering letter including your reasons for wanting to join our COPE team and we will review your application and be in contact.
Join us as we strive to enhance workplace health standards through expert management, innovative solutions, and a commitment to excellence in occupational wellbeing!
Pay: Up to £60,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- Life insurance
- Sick pay
Work Location: In person
