Initiative
Addressing Gaps in Work
- Shows an active interest in own work and suggests improvements to current ways of working.
Motivating and Energizing Self and Others
- Motivated to perform tasks unt il personal goals are met and desired results are achieved.
Self-Starting
- Executes tasks in a time ly manner without being asked; independently drives work to completion with minimal instruction.
Quality Orientation
Understanding Quality Standards/Knowledge of Standards of Excellence
- Builds knowledge of st andards of excellence for products and services within the organization.
Applying and Maintaining Quality Standards
- Applies quality standards and ensures accuracy and completeness of individual work output s.
Measuring and Tracking Quality
- Reviews own work outputs to ensure quality standards are met.
Collabor at ion/Te amwork
Delivering Information and Assistance
- Willingly and openly shares information with others in a timely manner; readily offers support for others whenever possible.
Role Identity and Interpersonal Interactions
- Acknowledge one's role on the team and how own role contributes to the common goals of the team.
Building/Maintaining Relationships and Fostering Cooperation
- Builds relationships with colleagues and works cooperatively with others in alignment with team objectives.
Customer Focus
Identifying and Anticipating Customer Needs
- Asks the right questions and listens directly to customers to gain an understanding of their needs; accurately identifies and defines customers' needs or issues.
Customer Care/Service
- Responds to standard requests from internal/external customers; performs necessary duties consistently and reliably to meet customer expectations.
Following Customer Service Trends
- Keeps current on best practice and trends in customer service and customer care, is compliant with internal best practices and standards.
Accountability
Taking Responsibility and Ownership
- Learns to take responsibility and ownership for own tasks, decision and outcomes.
Driving and Delivering Results
- Delivers consistent results and meets predetermined deadlines within the scope of own job/role; is accountable for own projects.
Managing Expectations and Working Through Setbacks
- Acknowledges personal errors and problems without passing blame.
