About Us
We are a fast-growing digital engagement agency specialising in online creator management and client communications. We partner with a portfolio of content creators to manage their online presence, audience engagement, and day-to-day client interactions, helping them grow their brand and maximise revenue. Our team combines strategy, people management, and a data-driven approach to deliver consistent, high-quality results for the creators and clients we support. As we continue to scale, we're building a high-performing team culture focused on growth, accountability, and excellence.
About the Role
We're looking for an experienced Senior Operations Manager to lead and scale our operations. This is a high-impact leadership role responsible for driving day-to-day performance, expanding our operational footprint, and building high-performing teams. You'll work closely with senior leadership to shape strategy and deliver measurable results.
Key Responsibilities
- Lead and oversee day-to-day operations across designated departments and teams
- Ensure performance targets are met and client expectations are executed accurately
- Develop and execute strategies to grow operations, including recruitment, onboarding, and infrastructure scaling
- Drive profitability through optimised team performance, resource allocation, and client account outcomes
- Manage the recruitment pipeline - hiring, training, and retaining the right talent to meet operational needs
- Monitor team performance against client guidelines, KPIs, and compliance standards, taking corrective action where necessary
- Identify and implement process improvements to increase efficiency, reduce costs, and improve output quality
- Track and report key operational metrics to the CEO, providing actionable insights
- Coach, mentor, and develop team leaders, fostering a high-performance culture
What We're Looking For
- Proven experience in an Operations Manager or similar senior leadership role
- Track record of managing multi-team operations and delivering on KPIs
- Experience scaling operations
- Strong background in recruitment, team development, and performance management
- Excellent analytical skills with the ability to translate data into actionable strategy
- Strong communication skills, comfortable reporting directly to senior leadership/CEO
Pay: £13.48 per hour
Benefits:
Application question(s):
- How many years of experience do you have?
Work authorisation:
- United Kingdom (preferred)
Work Location: Remote
