Field Operations Support Coordinator
Dyno-Plumbing – Dansflore Limited
Hertfordshire & Buckinghamshire
Dansflore Limited, operating as Dyno-Plumbing, is looking for an experienced and people-focused Field Operations Support Coordinator to support our team of plumbing engineers across Hertfordshire and Buckinghamshire.
This role requires extensive plumbing experience, alongside strong leadership and communication skills. You will provide hands-on operational support to our engineers while helping to improve performance, customer service and employee morale.
The Role & What We're Looking For
- Extensive plumbing experience is essential
- Strong technical knowledge with the ability to support and advise engineers
- Mentor and coach engineers to develop their skills and performance
- Oversee and support the day-to-day running of field operations
- Conduct regular field visits and engineer check-ins
- Assist with technical queries and challenging plumbing jobs
- Support the investigation and resolution of customer complaints
- Identify training and development needs within the team
- Work closely with management, scheduling and office teams
- Help improve engineer morale, motivation and engagement
- Recognise good performance and encourage a positive team culture
- Confidently manage difficult conversations and performance concerns
- Maintain high standards of workmanship and customer service
- Be approachable, organised, proactive and an excellent communicator
This is an opportunity to take on a varied role where you can have a genuine impact on both our employees and our customers.
You'll become an important link between our engineers, office and management teams, helping us improve the everyday working experience of our field staff while maintaining the high level of service expected from the Dyno brand.
If you enjoy supporting people, solving problems, improving morale and helping a busy field operation run effectively, we'd love to hear from you.
Apply through Indeed with your CV and a brief overview of why you would be suited to the role.
A full UK driving licence is essential due to regular travel throughout Hertfordshire and Buckinghamshire.
Pay: From £38,000.00 per year
Benefits:
Work Location: In person
