We're a growing eCommerce business specialising in radiators and bathroom products, and we're looking for a Customer Service Advisor to join our team on a full-time basis.
This role is primarily focused on customer service, helping customers by phone, email and live chat, with some involvement in sales when assisting customers with product choices or showroom enquiries.
Schedule
- Monday, Tuesday, Wednesday & Friday: 9:00am – 5:00pm
- Saturday: 10:00am – 4:00pm
Key Responsibilities
- Responding to customer enquiries via email, phone and live chat.
- Assisting customers with product advice and helping them place orders.
- Liaising with suppliers and couriers to keep orders on track.
- Resolving customer queries efficiently and professionally.
- Supporting customers visiting our showroom.
- Keeping customers updated on their orders and deliveries.
What We're Looking For
- Previous customer service experience (sales experience is an advantage but not essential).
- Confident communicating with customers over the phone.
- Strong written communication skills.
- Well organised and able to manage a varied workload.
- A positive, reliable attitude and willingness to work as part of the team.
What We Offer
- Competitive salary, depending on experience.
- Staff discount.
- Casual dress.
- Monthly team socials.
- Paid company events each year.
- A supportive, down-to-earth team and a relaxed working environment.
As a growing business, we're always looking to improve what we do. If you're someone who takes pride in providing great customer service and enjoys working as part of a friendly team, we'd like to hear from you.
Job Types: Full-time, Permanent
Pay: £10.85-£12.71 per hour
Benefits:
- Casual dress
- Company events
- Employee discount
- Health & wellbeing programme
Work Location: In person
