Warehouse Line Manager

Musgrave -
Belfast

Quick apply

Job details

Permanent
2 hours ago

Qualifications

Succession planning
Employee relations case handling
Customer service
Computer literacy
Stakeholder liaison
GCSE
Employee relations
Lean
Microsoft Office Suite
Performance management
Warehouse management
Analysis skills
Continuous improvement
Staff training
Employee performance appraisals
NVQ
Supply chain warehousing
Budgeting
Training & development
Leadership
Team motivation leadership
Communication skills
Warehouse team management
Analytics
Distribution operations team management

Full job description

Musgrave, Dargan Drive Belfast

Permanent On-site position

Musgrave is one of Europe’s most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.

As we continue our journey toward becoming Ireland’s most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our team as Warehouse Line Manager.

Please note this role involves a rotating shift pattern:

Monday to Friday - Mornings 6am to 2pm - Evenings 2pm to 10pm - adhoc Sunday Shifts.

Role Purpose:

To plan, direct and coordinate the smooth efficient running of the day to day warehouse operational activities

To lead the Warehouse team members by giving direction and monitoring performance to ensure department operates efficiently and effectively providing a quality service to stores

What you'll be doing:

Warehouse Operations

Monthly huddles with all team members to update on company news, initiatives and gain colleagues feedback

Assist in the recruitment, onboarding, development of new colleagues as required

Ensure all team members are trained and assessed for competency on an ongoing basis.

Ensure compliance against WMS processes

Complete performance reviews for all team members and offer support and guidance on future areas for development.

Nurture and develop a healthy relationship with the Trade union.

Be first line of contact for all people management, including, absence, disciplinary and grievance issues as they arise.

Organise, plan, and manage the day to day warehouse operation effectively in line with daily and weekly plans, ensuring targets are met

Maintain accurate and up to date administration records.

Develop strong internal and external customer relationships to ensure issues are resolved.

Support Management in the strategic development plan for the warehouse function.

Identify operational issues and report to senior management.

Lead on projects as and when directed

Manage end to end processes are completed for all accidents and incidents on I-Auditor, complete investigations and cascade the information to higher management as directed

Conduct Investigations & Disciplinary interviews/process in line with company policy

Creating the best team

Recruit, retain and motivate all relevant staff within a team-based management culture.

Encourage 2-way feedback and ideas aimed at improving work practices and involve warehouse and operational support colleagues in solutions to operational problems.

To follow dignity and respect to work policy

Maintaining and further develop a high level of teamwork and morale within the department.

Attend any relevant training sessions to ensure that you are fully equipped to perform your role effectively and assist in the development of continuous improvement.

To proactively motivate the warehouse team members to achieve planned targets and deadlines by providing guidance and encouragement.

Demonstrate the leadership skills and values holding self and other accountable for meeting and exceeding objectives and maximise the potential of team members to encourage and sponsor talent to ensure succession

Communicate clearly and positively to engage all colleagues to ensure they understand their role in delivering the brand (business objectives)

Set team objectives & targets and monitor & feedback on performance on an ongoing basis.

Customer Service

Demonstrate and promote a “right first time” mindset and cascade this to team members

Liaising with customer representatives to promote continued successful partnership and the maintenance of good will towards the company

Ensuring excellent levels of service and quality to customers

Monitoring and investigation of claims and implementation of appropriate plans to reduce instances of customer complaints and claims.

Ensuring service continuity at peak seasonal times

Balance the requirement of rekeys to increase customer availability with operational effectiveness

Health & Safety

Under the Health and Safety at Work (NI) Order 1978 & Health and Safety at Work Act 1974, managers are responsible for their own health, safety and well-being and that of their staff.

General responsibilities include, but are not limited to:

Ensure the safety, health and welfare at work of your employees

Manage and conduct work activities in such a way as to ensure the safety, health and welfare at work of all employees

Manage and conduct work activities in such a way as to prevent any improper conduct or behaviour

What we're looking for:

Experience, skills and education:

Advanced working knowledge of the Microsoft suite

Experience of managing a large team in a fast moving customer orientated warehouse operation.

Experience of working in a unionised environment

Working experience and knowledge of compilation and presentation of KPIs to senior level.

Working experience of review, control and keeping within a set budget

High level of computer literacy and exposure to WMS

Experience of managing in a fast-paced retail/FMCG warehousing environment

Excellent communication, people management and customer service skills.

Good organizational, administration and problem-solving skills in a fast-moving environment.

Thorough knowledge of distribution operations including specific processes such as H&S and HACCP etc.

Have leadership qualities with a keen eye on lean management

A willingness to support the business by living the Musgrave values

Educated to GCSE standard or equivalent passes at grade C or above (or equivalent) in Mathematics and English.

Desirable

NVQ Level 3

Project experience

Warehouse layout/design

Demonstrable experience in developing relationships with Trade UnionsExposure to LEAN/CI methodology

Analytical experience in interpreting data presented.

Strong degree of PC literacy with an emphasis on accuracy and an extensive knowledge of spreadsheets/databases

Why Musgrave?

Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.

Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact

Innovation Focus: Be part of a company that values forward-thinking solutions

Community Focus: Be part of a company that truly values its communities and strives to make a positive impact.

Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation.

Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know

TBC

Quick apply

Jobseeker tools

Employer Tools

Browse

Stay Connected