Night Porter
Up to £14.00 per hour
The on target earning potential for this role is £14 per hour - comprising a base hourly rate of £13.00, plus a qualified estimate of £1 per hour in service charge.*
ABOUT THE JOB
As Night Porter at The Master Builders, you’ll be responsible for the hotel overnight — supporting guests as needed, and ensuring the building is safe, secure, and beautifully prepared for the day ahead. You’ll work independently but closely connected to the wider team, taking pride in detail, organisation, and thoughtful service.
This role suits someone reliable, observant, and comfortable taking responsibility. From guest requests and night audits to preparing the restaurant for breakfast, you’ll play a vital role in maintaining the calm, polished experience our guests expect.
The Master Builders is part of Woodford is a growing family of characterful places to eat, drink, and stay and you’ll be part of a team that’s proud to deliver exceptional service, with opportunities to grow and move across the business as you do.
YOUR DAY-TO-DAY WILL INVOLVE:
- Be a calm, welcoming presence for guests throughout the night, handling enquiries with professionalism and warmth.
- Ensure the safety and security of guests, staff, and the building, carrying out regular security and fire checks.
- Manage late check-ins, early departures, wake-up calls, and guest requests efficiently and discreetly.
- Serve bar drinks and room service overnight where required, to company standards.
- Operate the hotel telephone system confidently, ensuring messages and requests are handled promptly.
- Carry out night audit procedures accurately and in line with company processes.
- Prepare public areas, meeting rooms, and the restaurant for the following day, ensuring everything is set to standard.
- Set up the breakfast buffet ahead of service and assist with breakfast service when required.
- Maintain high standards of cleanliness in public areas overnight, following agreed cleaning schedules.
- Communicate clearly with the Reception and Duty Manager, reporting any guest issues or incidents.
- Uphold all company standards, Health & Safety, fire safety, and statutory regulations at all times.
- Arrive on time, well-presented, and ready to take responsibility for the hotel overnight.
WHO YOU’LL REPORT INTO:
Duty Manager / General Manager/ Restaurant Manager
WHAT’S IN IT FOR YOU?:
- Discounts across the group.
- Invite to the annual Woodford Hoedown
- £100 anniversary bonus, accruing each year of service
- Voucher on your birthday
- A fair share of gratuities
- Food on shift
- Regular days off
- A formal (and informal) training program
- Employee assistance programme through Hospitality Action
- Scope to progress across the group
- Uniform provided
Job Types: Part-time, Zero hours contract
Pay: £12.62-£14.00 per hour
Benefits:
- Company events
- Employee discount
- Free parking
- On-site parking
Work Location: In person
