The Langham, London; Europe’s first Grand Hotel is currently recruiting for a Reservations Agent to join our Reservations team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.
In the role of Reservations Agent, your key focus will be to:
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answer all incoming Reservation enquiries, to the agreed departmental standard, and wherever possible to convert them to bookings
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input reservations into the Shiji system, ensuring all details are accurate and complete in line with the agreed departmental standard.
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ensure all system traces are actioned on a daily basis
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ensure all 'no-shows' from the previous night are followed up and charged accordingly
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perform general office duties such as photocopying, scanning, filing as and when required
Do you have? -
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excellent customer service skills and ability to build the rapport with guests
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ability to produce work with a high degree of accuracy and attention to detail
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strong organisational and administrative skills
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strong computer skills; all Microsoft Office packages and working knowledge of Shiji PMS is essential.
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great team player attitude
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positive attitude
