Aftercare Manager
Location: Hilton Garage
Job Type: Full-Time
Join the Hilton Garage Team
Hilton Garage is excited to offer an excellent opportunity for an experienced and customer-focused individual to join our growing team as an Aftercare Manager. This is an ideal role for someone with a strong automotive background, excellent communication skills, and a passion for delivering outstanding customer service.
As a family-run business, we pride ourselves on creating a supportive working environment where hard work and dedication are recognised and rewarded. Many members of our management team have progressed through the business, demonstrating our commitment to developing talent from within.
What We Offer
- The opportunity to work within a successful and supportive family business.
- Genuine career progression opportunities.
- A key leadership role within a growing and evolving department.
- The chance to contribute ideas and help shape the future of our aftercare operation.
Key Responsibilities
- Act as the main point of contact for customers regarding service, repair, and aftercare enquiries.
- Maintain clear and professional communication between customers and the workshop team.
- Ensure customers are kept informed throughout the repair and service process.
- Manage the allocation and administration of courtesy vehicles.
- Oversee invoicing and paid workshop repairs.
- Lead, support, and develop a small team of Service Advisors.
- Liaise closely with technicians to ensure the workshop operates efficiently and maintains our high standards of service.
- Handle customer concerns professionally and work towards positive resolutions.
About You
To be successful in this role, you will have:
- Previous experience within an automotive aftersales or service department (essential).
- Excellent telephone and face-to-face communication skills.
- A friendly, professional, and approachable manner.
- Strong organisational and time-management abilities.
- The confidence to manage customer expectations and resolve issues effectively.
- Experience managing or supervising a team (preferred).
- Mechanical knowledge or technical understanding of vehicles (preferred).
- An understanding of the Consumer Rights Act 2015 (advantageous, although training will be provided).
The Ideal Candidate
We are looking for a motivated and organised individual who can lead our aftercare department through an exciting period of growth and development. You will be passionate about customer satisfaction, committed to maintaining exceptional standards, and capable of building strong relationships with both customers and colleagues.
If you are looking for a rewarding role with genuine opportunities for progression and want to be part of a business that values its people, we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: From £15.00 per hour
Benefits:
Experience:
- service advisor: 2 years (required)
Licence/Certification:
- driving licence (required)
Work Location: In person
