Working pattern: 37.5 hours per week including weekends (on a rota)
For almost 50 years, St Gemma’s Hospice has been supporting local people and families across Leeds with expert, compassionate care. As Yorkshire’s largest hospice charity, we rely on our amazing community to help make a real difference every day. Our Retail Team is at the heart of that community. With 27 vibrant shops across Leeds, we turn donated stock into vital funds that help us continue providing outstanding care. Join us and use your retail skills for something bigger. Whether you’re passionate about pre-loved fashion, customer service, merchandising or leading a team, every sale you make helps support local people when they need it most. Plus, you'll be part of a friendly, committed team that knows how to work hard, have fun, and make a difference.
About the role:
We’re looking for a flexible, adaptable and confident retail manager to join our team as Mobile Shop Manager, providing cover across all 27 of our shops in Leeds. No two shops are the same, and you’ll need to quickly adapt to different teams, volunteers, shop layouts and ways of working, while providing consistency and continuity in the absence of the usual Shop Manager.
The purpose of this role is to provide management cover across our shops during periods of annual leave, sickness and other planned or unplanned absences. You’ll step into different shops, often at short notice, and take responsibility for the day-to-day running of the shop, leading the team and supporting volunteers while maintaining the standards and ways of working already established by the Shop Manager.
Every shop has its own character, team and volunteer community. You’ll need to be someone who can walk into an unfamiliar environment, quickly build rapport, understand how the shop operates and provide confident leadership without unnecessarily changing the way things are done. You’ll be a calm, reliable and adaptable presence who can keep things running smoothly and ensure our shops continue to perform at their best.
The role will also provide opportunities to support other areas of our Retail Team, including new shop openings, the Donation Centre and other retail projects, depending on business needs.
Key duties:
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Provide management cover across our shops, taking responsibility for their day-to-day running and ensuring agreed income, expenditure and retail standards are maintained.
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Lead and support paid staff and volunteers, quickly building positive working relationships while respecting each shop’s established team and ways of working.
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Maintain excellent customer service, stock presentation and merchandising standards, maximising income from donated stock and Gift Aid.
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Travel between St Gemma’s shops and other Retail locations across Leeds as required. Mileage expenses are paid in line with St Gemma’s policy.
What are we looking for in a candidate:
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Previous management experience in a customer-facing environment, such as retail, hospitality or a similar sector, is essential.
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Flexible and adaptable, with the confidence to work across different shops, teams and environments and quickly understand what each shop needs.
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A strong people leader who can motivate and support staff and volunteers while maintaining a calm, approachable and professional manner.
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Commercially aware and proactive, with the ability to maximise sales, Gift Aid and income while maintaining high standards of customer service and presentation.
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Organised, reliable and comfortable working independently in a fast-paced, hands-on role where priorities and locations can change. Charity retail and volunteer management experience is welcome but not essential.
A full UK driving licence is essential due to the requirement to travel between our shops across Leeds.
This post involves regular physical activity, including moving and handling donated stock.
Please ensure you download the Role Profile and Employee Specification documents at the bottom of the vacancy page as you may find them useful when completing the application questions.
Applications must be submitted online via the St Gemma’s careers website prior to the closing date. If you are viewing this vacancy from NHS Jobs, Indeed or another 3rd party platform. Please see our website www.st-gemma.co.uk/about-us/join-our-team for further information and to apply. Applications must be submitted online via the St Gemma’s careers website prior to the closing date.
We encourage early applications and reserve the right to invite candidates to interview prior to the closing date and/or close this vacancy prior to the closing date if a sufficient number of applications are received.
St Gemma’s Hospice is a Leeds-based charity providing expert care and support for local people with life-limiting and terminal illnesses. We offer care to patients and their carers in the Hospice’s In-Patient Unit, through the St Gemma’s community team, and via our day services, which include a Day Hospice and Out-Patient Department.
St Gemma’s welcomes and provides care to everyone regardless of people’s age, gender, disability, race, religion, sexual orientation or diagnosis. Our care is always completely free of charge.
St Gemma’s is the largest hospice in Yorkshire and one of the largest in the UK.
