Keoghs are seeking a Team Leader to join our Pre Litigated Motor Team in Liverpool.They will manage and support a team of Pre Litigated Motor claims handlers.They will also manage a small caseload of complex motor claims.
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The achievement of the team’s targets and operational measures
- Delivery of a quality service
- Client service compliance
- Review and allocate new claims as appropriate with regards to the value and complexity of the case and approve offers from clients
- Identify the teams’ training needs and recommend appropriate training solutions to meet performance requirements
- Hold regular 1-2-1s with staff to maximise performance and to acknowledge good performance
- Assist the Client Service Team with the preparation of client, team and sector analysis and statistics
- The Team Leader will report directly to the Head of Operations and support other Team Leaders as and when necessary. In addition, the Team Leader will handle a small caseload (c.50) of complex motor claims. The Team Leader will report directly to the Head of Operations and support other Team Leaders as and when necessary.
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Highly developed knowledge of processes, systems and procedures
- Strong technical knowledge of Motor claims
- Excellent analytical and problem solving skills
- Excellent understanding of client protocols
- Excellent communication skills
- Ability to utilise interpersonal skills to influence and negotiate
- Excellent organisational skills
- Able to initiate and maintain business relationships
- Shows commercial awareness in understanding of the market and industry
- Demonstrates a passion for the business and their role
- Demonstrates an understanding of business development strategies and a willingness to support
Keoghs is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than £1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.
With more than 50 years’ experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.
We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we’ve transformed the claims handling process for low-value personal injury claims; we’ve reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.
