Guest Services Coordinator
Mount Cook Adventure Centre – Not-for-Profit | Outdoor Education | Matlock, Derbyshire
Mount Cook Adventure Centre is a not-for-profit organisation passionate about making the outdoors accessible to all—especially young people and those with limited opportunities. We’re seeking enthusiastic, adaptable individuals ready for a hands-on role in a fast-paced, ever-changing environment.
Closing date: 9th June
Interviews: Week commencing 11th June
About the Role:
As a Guest Services Coordinator, you’ll be the welcoming face of Mount Cook, ensuring a high-quality experience for all visitors. You’ll work closely with catering and housekeeping teams, supporting a wide range of tasks from front-of-house duties to meal service and overnight security.
Key Responsibilities:
- Welcoming customers to the centre and being the first point of call for all questions
- Cash handling and stock taking responsibilities
- Stock takes of shop stock, snacks and beverages
- Undertaking guest registrations in person
- Demonstrating ease with good telephone etiquette
- Handling administrative duties of a busy front of house reception
- Attending to first aid incidents and being the first port of call for emergencies
- Cleaning the dining room, wiping tables and chairs after each meal service
- Overnight building security duties (£50 added onto payslip for each overnight shift)
What We’re Looking For:
- Exceptional communication skills and a genuine passion for customer care
- Evidence of previous experience front of house experience
- A high standard of personal presentation with excellent attention to detail
- Willingness to gain Food Hygiene and First Aid certification
- Comfortable using Windows-based software
- A positive, can-do attitude with a strong emphasis on the customer journey
Why Join Us?
You’ll be part of a dynamic, supportive team that thrives on variety and challenge. No two days are the same—and that’s exactly how we like it.
Mount Cook is an equal opportunities employer and welcome applications from all backgrounds. We’re committed to creating an inclusive, respectful, and fair workplace for everyone.
Mount Cook is committed to safeguarding and promoting the welfare of children and young people. This role is subject to an enhanced DBS check. In line with current immigration legislation, all applicants must have the legal right to live and work in the UK.
Pay: £13.88 per hour
Benefits:
- Cycle to work scheme
- Discounted or free food
- Free parking
- On-site parking
Experience:
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
