Home Emergency Claims Team
Start date 27th July
We’re growing our Home Emergency Claims team and looking for 6 full-time Customer Service Advisors to join us. You’ll be supporting customers when something goes wrong at home — from broken boilers to burst pipes — making sure they get fast, reliable help when they need it most.
What you’ll do
- Take inbound and make outbound calls, with no cold calling.
- Log claims accurately and arrange engineer visits.
- Keep customers updated and help ensure repairs are completed efficiently.
- Work with colleagues to deliver excellent customer service.
What we’re looking for
- Must have at least 2 years’ call centre experience.
- A positive, helpful attitude.
- Good communication and attention to detail.
- Confident using computers and multitasking.
- Reliable, flexible and comfortable working in a fast-paced environment.
Hours and shift pattern
- Full-time role
- 4-day working week
- Worked across a 12-week rotation
- Shifts vary between 6:00am and 12:00 midnight
- Rotas provided in advance
- Full availability needed for training Monday - Friday for Three weeks 9.30 - 4.30
Pay and benefits
- Starting at National Minimum Wage, with pay reviews after training.
- Weekly pay every Friday.
- Monthly bonus scheme based on performance.
- Company pension.
- Extra annual leave the longer you’re with us.
- Free on-site parking.
About us
We manage Home Emergency claims for customers across the UK. When something breaks or fails at home, we make sure help is on the way quickly. We’re a supportive team that works with trust, care and respect for our customers and for each other.
As we like to say in Newcastle:
“It’s not just what we do, it’s how we do it – with trust, care, and respect, every single time.”
We’re proud of our roots, proud of our people, and we always look after our customers the way we’d look after our own.
Job Type: Full-time
Pay: From £12.71 per hour
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
