Join an exciting and growing brand, providing SIM racing experiences to customers alongside a bar/cafe with large screens to watch live racing. Drive Lounge now has venues in the UK & Europe and offers an exciting experience for customers.
We are looking for staff to join us on a part-time basis initially with a pathway to join us in a more full-time role.
Job Description
You will be the face of our brand, meeting guests, setting up their race experience and making sure they enjoy their visit. Our target is to deliver the best experience for our Guests, which makes them want to return; you should be full of positivity, high energy, and a proud and loyal representative of the brand.
Attention to detail is at the heart of everything we do, from product choice to creating the perfect environment throughout the day, every day.
· You will greet guests, learn about their preferences, answer questions and recommend experiences
· You will prepare the simulators for racing and start the racing experience for guests.
· At the end of racing, you will print the guests race results and telemetry data.
· You will also upsell items, additional racing, event tickets and refreshments.
· Serve soft drinks and alcoholic drinks to customers from our bar area.
· You will handle basic cleaning duties ensuring the Simulators and venue are ready for Guests.
· You should have a neat appearance and an engaging, friendly personality.
· You should be efficient, observant, knowledgeable, enthusiastic and personable.
Duties and Responsibilities
· Welcome the Guests with a strong sense of positivity, providing premium service.
· Manage and support our bespoke simulators using our sim management system.
· Manage Guest bookings and assign guests to simulators on arrival.
· To record all sales accurately, including charges for packages, be responsible for payments received from guests
· Serve drinks from our bar area.
· Help each other / think about your team – where a colleague may be busy, keep the guest feeling acknowledged.
· Ensure that high hygiene and cleanliness are maintained by following all cleaning practices.
· Be aware of your responsibilities regarding Health and Safety at Work and follow all measures accordingly.
· Ensure that you attend every shift scheduled for, on time, and presentable and sign in with your Manager.
· Communicate with the Manager regarding any problems or concerns a guest might have.
· Attend training sessions and team meetings as required and be involved in and contribute to these.
Knowledge & Experience
· Applicants must be 18+ due to alcohol sales.
· Experience with sim racing games is important.
· Passion for gaming or motorsport with good IT knowledge.
· Previous experience in a busy customer facing establishment is a must.
· Fast learner- curious, proud, and confident in dealing with your team and guests.
· Excellent communication and problem-solving skills.
Job Type: Part-time
Pay: £12.75 per hour
Benefits:
- Company events
- Company pension
- Employee discount
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
