Location: Converge HQ, Stafford (Hybrid working available)
Department: Pre-Sales – Technology & Services
Hours: 37 per week
Annual Salary: up to £40,000 depending on experience
Join a team that's transforming the future of Audio Visual technology.
At Converge, we're passionate about delivering innovative, sustainable technology solutions that help our customers work smarter. As one of the UK's leading technology providers, we're looking for an experienced AV Technical Consultant to join our growing Pre-Sales team.
If you enjoy designing cutting-edge AV solutions, working alongside sales teams and customers, and seeing your designs come to life through successful project delivery, we'd love to hear from you.
The Role
As an AV Technical Consultant, you'll provide technical pre-sales expertise across a wide range of Audio Visual projects. Working closely with our Sales, Project Management and Technical teams, you'll translate customer requirements into innovative, commercially viable AV solutions.
You'll take the lead in technical customer discussions, produce professional proposals and Statements of Work, create system designs and wiring diagrams, and ensure seamless project handovers to our delivery teams.
This is an exciting opportunity for someone who enjoys combining technical expertise with customer engagement and solution design.
What You'll Be Doing
- Designing enterprise-level Audio Visual solutions for public and private sector customers.
- Meeting with customers to understand their technical and business requirements.
- Producing high-quality proposals, quotations, Statements of Work and technical documentation.
- Creating AV system designs and wiring diagrams.
- Supporting bid and tender submissions with technical expertise.
- Working closely with Sales teams to provide technical pre-sales support throughout the sales cycle.
- Collaborating with vendor partners and third-party specialists.
- Supporting project delivery teams to ensure successful implementation of designed solutions.
- Carrying out site surveys and providing technical guidance during installations where required.
- Delivering customer demonstrations, technical workshops and internal training.
- Maintaining accurate opportunity information within the CRM system.
- Keeping up to date with emerging AV technologies and competitor solutions.
What We're Looking For
We're looking for someone who combines excellent technical knowledge with outstanding communication skills and a genuine passion for delivering exceptional customer solutions.
Essential
- At least 2 years' experience working with Audio Visual technologies.
- Experience designing AV solutions within a pre-sales or technical consultancy environment.
- Knowledge of Microsoft Teams Rooms solutions.
- Understanding of Video Conferencing systems, infrastructure and AV system operation.
- Basic understanding of AV control systems.
- Experience using Microsoft Office applications including Word, Excel and Visio.
- Strong organisational skills with excellent attention to detail.
- Ability to communicate technical concepts confidently with both technical and non-technical audiences.
- GCSE (or equivalent) in English and Mathematics.
Desirable
- CTS, CTS-D or CTS-I certification.
- Experience with Microsoft Dynamics CRM.
- Familiarity with Cisco Video Conferencing technologies.
- Experience with QSYS and Crestron technologies.
- Business Studies or IT qualification.
What You'll Bring
You'll be someone who:
- Enjoys solving technical challenges.
- Builds strong relationships with customers and colleagues.
- Is organised, proactive and able to manage multiple projects.
- Has excellent presentation and communication skills.
- Thrives in a collaborative team environment.
- Takes pride in delivering high-quality work.
- Has a passion for learning and keeping up to date with the latest AV technologies.
Why Join Converge?
At Converge, our people are at the heart of everything we do. We invest in our employees, encourage innovation and provide opportunities to develop your career within one of the UK's leading technology organisations.
Our values guide everything we do:
- Empowering Our People – We trust, support and invest in our colleagues.
- Sustainability & Community at Heart – We make a positive impact through meaningful action.
- Customer-Centric Excellence – We deliver technology solutions that help our customers succeed.
- Partnerships Built on Trust – We collaborate to achieve outstanding results.
What We Offer
- Hybrid working opportunities.
- Career development and ongoing technical training.
- Exposure to leading AV technologies and vendor partnerships.
- A supportive and collaborative working environment.
- The opportunity to work on exciting, high-profile customer projects.
- Competitive salary and comprehensive benefits package.
If you're ready to take the next step in your AV career and join a business that's passionate about innovation, collaboration and customer success, we'd love to hear from you.
Apply today and become part of the Converge team.
