About Storm Ventilation Supplies
Storm Ventilation Supplies Ltd. is one of the UK's leading suppliers of ventilation products, specialising in the supply and distribution of fans, ducting and associated HVAC products.
Our continued growth has been built on delivering exceptional customer service, developing strong relationships and employing people who share our commitment to doing things properly.
At Storm, every employee contributes to our success and plays an important role in maintaining the high standards our customers have come to expect.
Purpose of the Role
The purpose of this role is to provide an exceptional level of customer service by supporting customers throughout the sales process, ensuring enquiries, quotations and orders are handled professionally, accurately and efficiently. Working closely with customers, suppliers and colleagues, the Internal Sales Executive contributes to the overall success of the branch by delivering the standards expected within the Storm Charter.
Key ResponsibilitiesCustomer Service
- Respond promptly and professionally to telephone and email enquiries.
- Build positive working relationships with customers.
- Develop trusted relationships with customers to encourage repeat business and long-term relationships.
- Fully understand customer requirements and recommend suitable products that best meet their needs.
- Deliver an exceptional customer experience throughout the sales process.
- Ensure customers are kept informed of progress and delivery times
Sales Administration
- Prepare accurate quotations.
- Process customer sales orders efficiently and accurately.
- Raise purchase orders with suppliers.
- Monitor orders through to completion.
- Maintain accurate customer records and documentation.
- Supplier Liaison
- Liaise with suppliers regarding pricing, stock availability and deliveries.
- Resolve supplier queries promptly and professionally.
- Build positive working relationships with suppliers.
Branch Support
- Support the day-to-day operation of the branch.
- Work collaboratively with colleagues.
- Maintain high standards of organisation and housekeeping.
- Contribute positively towards branch performance.
Development of the Role
- Proactively following up quotations to maximise quote conversion.
- Recording customer feedback.
- Contacting new account customers.
- Supporting dormant account development.
- Identifying opportunities to increase customer spend by understanding customer projects and future requirements.
- Assisting with key account development.
- Supporting branch sales initiatives.
As the business continues to grow, responsibilities may evolve to reflect operational requirements, individual strengths and career development opportunities.
Skills & ExperienceEssential
- Excellent communication skills.
- Professional telephone manner.
- Strong organisational skills.
- Good attention to detail.
- Working accurately within a fast-paced environment whilst managing multiple priorities.
- Good IT skills.
- Customer-focused approach.
- Positive attitude and willingness to learn.
Desirable
- Experience within the HVAC industry.
- Internal sales or trade counter experience.
- Construction or merchanting experience.
- Experience using order processing or ERP systems.
Full training will be provided to candidates who demonstrate the right attitude, commitment and willingness to learn.
Personal Attributes
- Be enthusiastic and reliable.
- Demonstrate professionalism at all times.
- Take pride in delivering excellent customer service.
- Work effectively as part of a team.
- Take ownership of your responsibilities.
- Be willing to learn and continually develop.
- Maintain high standards of accuracy and attention to detail.
- Demonstrate honesty, integrity and accountability.
Expectations of the Role
- Deliver outstanding customer service.
- Work accurately and efficiently.
- Communicate professionally with customers, suppliers and colleagues.
- Take ownership of your responsibilities.
- Support your colleagues and contribute positively to the branch.
- Follow Company procedures and policies.
- Demonstrate a positive attitude and strong work ethic.
- Represent Storm Ventilation Supplies professionally at all times.
Working in Line with the Storm Charter
The Storm Charter sits at the heart of our business and outlines the principles that have contributed to the success of Storm Ventilation Supplies. Every employee has a responsibility to uphold these principles in the way they carry out their role each day.
- Delivering exceptional customer service.
- Maintaining high standards of accuracy and attention to detail.
- Responding promptly and communicating effectively.
- Taking ownership of customer enquiries and following them through to completion.
- Building positive relationships with customers, suppliers and colleagues.
- Supporting the success of the wider team.
- Demonstrating professionalism, reliability and a positive attitude.
Employees are expected to familiarise themselves with the Storm Charter and consistently demonstrate its principles in the performance of their role.
Career Development
Storm Ventilation Supplies is committed to developing its people. We recognise that every employee has different strengths, ambitions and potential. Wherever possible, we support career development through training, coaching and opportunities for progression within the business.
Flexibility of Role
Storm Ventilation Supplies recognises that people have different strengths, skills and experience. Whilst this Job Description outlines the principal purpose and responsibilities of the role, responsibilities may be reviewed and adjusted over time to reflect individual strengths and development, branch requirements, operational priorities, business growth and opportunities to improve efficiency and customer service.
Our aim is to ensure that employees are able to contribute where they add the greatest value, supporting both their own development and the continued success of the branch and wider business.
Salary & Benefits
- Competitive salary.
- Uncapped branch profit bonus scheme.
- 25 days annual leave plus Bank Holidays.
- Workplace Pension Scheme.
- Employee Assistance Programme.
- Bright Exchange employee benefits.
- Free parking.
- Company workwear where applicable.
- Equipment required to undertake the role.
- Reimbursement of authorised business expenses.
Working Hours: Monday to Friday, 08:00 – 17:00 (42.5 hours per week)
Why Join Storm?
- At Storm Ventilation Supplies, we know that our people are our greatest asset. We are committed to creating a positive working environment where individuals are supported, recognised and encouraged to develop their careers. If you are looking to join a growing business that values professionalism, teamwork and exceptional customer service, we would be delighted to hear from you.
Pay: From £32,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- On-site parking
Work Location: In person
