.Service Manager
Location: Dumfries and Galloway
Company: Willstac Home Care
Salary: £36,000–£40,000 per annum (depending on experience)
Hours: 38 hours per week
Job Type: Full-time, Permanent
About Us
Due to the continued growth and success of Willstac Home Care, we are seeking an experienced and passionate Service Manager to join our expanding team.
At Willstac Home Care, we are committed to delivering high-quality, person-centred care that enables people to live independently in their own homes. We are looking for a dedicated leader who shares our values of compassion, dignity, respect, and excellence.
The Role
As the Service Manager, you will be responsible for the overall management and development of our home care service, ensuring the delivery of safe, effective, and person-centred care while maintaining compliance with Care Inspectorate standards and all relevant legislation.
Key Responsibilities
- Lead, manage, and support the care team to deliver outstanding person-centred care.
- Ensure compliance with Care Inspectorate standards, company policies, and relevant legislation.
- Oversee recruitment, induction, training, supervision, and performance management of staff.
- Promote a positive culture that encourages teamwork, professional development, and continuous improvement.
- Monitor the quality of care through audits, spot checks, observations, and service user feedback.
- Build and maintain positive relationships with service users, families, local authorities, NHS professionals, and other stakeholders.
- Oversee care packages, staffing levels, and service delivery to ensure high-quality care is consistently provided.
- Manage resources effectively to support the efficient operation and continued growth of the service.
- Investigate complaints, incidents, and safeguarding concerns, ensuring appropriate actions are taken.
- Drive continuous improvement and support the ongoing development of Willstac Home Care.
Essential Requirements
- Previous experience in a Service Manager, Registered Manager, or Deputy Manager role within domiciliary or community care.
- Strong knowledge of Care Inspectorate standards and Scottish social care legislation.
- Excellent leadership, communication, and organisational skills.
- Experience leading, developing, and motivating care teams.
- Ability to manage multiple priorities in a fast-paced environment.
- Full UK driving licence and access to a vehicle.
Desirable
- SVQ Level 4 in Health and Social Care (Leadership and Management) or an equivalent qualification.
- Management qualification or willingness to work towards one.
- Experience working with local authority and NHS contracts.
What We Offer
- Competitive salary of £36,000–£40,000 per annum, depending on experience.
- 38 hours per week, full-time permanent position.
- Opportunity to join a growing and ambitious organisation.
- Ongoing training and professional development.
- Supportive leadership team.
- Pension scheme.
- Annual leave entitlement.
- The opportunity to make a meaningful difference to the lives of the people we support.
Apply Now
If you are an experienced Service Manager with a passion for delivering high-quality care and inspiring teams to achieve excellence, we would love to hear from you.
Pay: £36,000.00-£40,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
