Complete Skills Solutions is an adult education training provider that supports individuals in taking their first step toward a brighter future. The organization delivers fully funded training across multiple sectors and helps learners access employment opportunities or enhance current employment progress through skills courses, careers guidance, and employer interviews. By focusing on experiential and work-focused learning, Complete Skills Solutions enables people to build practical, workplace-ready capabilities. The team is committed to ensuring that every learner has the opportunity to develop, progress, and succeed in their chosen career path.
Position Description
The Management Information System Officer is a full-time role based in Liverpool with a hybrid working arrangement, combining on-site and work-from-home duties. The role involves managing and maintaining key information systems to support reporting, compliance, and performance monitoring across training programs. Day-to-day responsibilities include collecting, validating, and updating learner and course data; producing regular management information reports and dashboards; and analyzing data to identify trends, risks, and opportunities.
The officer will collaborate with operational and academic teams to ensure accurate data entry, streamline information flows, and support effective decision-making. Additional tasks include troubleshooting data issues, helping implement system improvements, and ensuring data security and compliance with internal policies and external regulations.
The post holder will:
- Have a strong understanding of Information Systems and Management Information Systems (MIS), including experience working with databases or reporting tools.
- Be proficiency in Data Management and Information Management, with the ability to organize, maintain, and retrieve accurate learner and organizational data.
- Demonstrate Analytical Skills, including the ability to interpret data, generate insights, and present findings clearly
- Be competence in using office and data analysis software (e.g., spreadsheets, reporting platforms, CRM or MIS systems).
- Have excellent attention to detail, time management, and organizational skills, with the ability to manage multiple priorities and deadlines.
- Have effective communication and collaboration skills, with the ability to work across teams and support colleagues in using information systems correctly.
- Benefit from experience in an education, training, or not-for-profit environment.
- Have relevant experience in information systems, data management, business administration, or a related field.
- Be required at times to attend and contribute to relevant meetings and training sessions, including minute taking when required
- Ensure resource stocks are maintained to appropriate levels and liaise with all teams to plan and fulfil needs for all planned courses
- Provide support and feedback on, funded and commercial provision including but not limited to, ASF, FCFJ, Apprenticeships, Commercial Clients, Bootcamps with a good working knowledge of all funding stream rules
Essential Job Knowledge, Skills, Education & Experience relevant to the role:
- Use of key technology platforms:
- PICs, Magn8, similar CRM systems
- Personal qualities of integrity, honesty, transparency and commitment to ownership of the mission & values of the organisation
- Positive personality – self-motivated, passionate & driven to achieve results
- Excellent communication
- Ability to manage to tight deadlines & conflicting priorities
- Embraces change & can cope well with ambiguity
- Must be committed to their own CPD
- Ability to deal with customer queries and complaints effectively
- Understanding and knowledge of equal opportunities
- Ability to work in a logical and organised manner with an attention to detail
- Ability to work individually and as part of a team
- Ability to work under pressure
- IT literate and have a high degree of IT usage skills.
- Effective Planning, problem solving, negotiating & presenting skills
Innovative, creative
- Key Accountabilities & Responsibilities
- Planning and organising skills
- Clear and confident communication skills, both written and oral to internal and external parties
- Good and competent ICT skills
- Problem solving skills
- Able to work on own initiative
- Promote the Innovative Alliance brand in line with the company’s vision, mission, and principles
- Work with internal and external colleagues to ensure a professional level of service is delivered
- Support teams during staff CPD days, meetings and briefings sessions
- Support the practice and promotion of Equal Opportunities and safe & healthy behaviour that is embedded across the organisation
- Any other duties commensurate with the grade of post as required
All staff will be expected to carry out such other relevant and appropriate duties within the framework of a post of this grade that may from time to time be required at a location determined by the needs of the service.
