Key Account Manager
Contract: Healthcare
Location: Leatherhead, KT22 7AD
Hours of work: 37.5
Contract Type: Permanent
We are seeking a Key Account Manager to act as the single, focal point of contact for a country-level healthcare client, ensuring a sustainable, successful and long-term relationship.
This role will cover both strategic and tactical aspects, with responsibility for operational delivery in line with contractual commitments and service excellence.
Job Description
Working across a Surrey and Borders NHS environment, including main inpatient areas such as Farnham Road Hospital and key hubs, the role will oversee soft FM services including cleaning, catering, portering, logistics and subcontracted services.
The position requires strong stakeholder engagement, operational leadership and a focus on growth, retention and continuous improvement.
Key Responsibilities
- Act as the primary point of contact for the client, managing all strategic and operational interactions
- Ensure delivery of services in line with contractual requirements and operational processes
- Drive operational development of integrated FM/IFS solutions across the account
- Develop and maintain the Account Development Plan with key stakeholders
- Identify and develop growth opportunities, maintaining a pipeline of propositions at country level
- Lead and manage service delivery performance, ensuring excellence and continuous improvement
- Map and mitigate operational and commercial risks to optimise contract performance and profitability
- Analyse and consolidate monthly financial results, implementing reporting and performance measures
Professional and Personal Competencies/Qualifications
- Healthcare background (essential), with mental health experience highly desirable
- Strong experience within Soft FM environments
- Proven team management capability
- Solid stakeholder management and client engagement experience
- Ability to manage multiple services including subcontracted elements (e.g. grounds, pest control, linen)
- Strong analytical and reporting skills
- Full UK driving licence and willingness to travel regionally
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
To find out more about what we do - https://www.uk.issworld.com/
Work Location: In person
