Job Overview
We are looking for someone with a strong technical foundation who is ready to take ownership of real customer-facing technical work.
This role needs someone dependable, organised, and technically capable. You will be trusted to pick up tasks, understand the outcome needed, communicate clearly, and follow the work through to completion.
You should already be comfortable working across Microsoft 365, Windows environments, endpoint management, networking, and general infrastructure support, and have a general understanding of Cyber Essentials and ISO27001 environments. The role includes exposure to AWS and Azure environments, so practical cloud awareness is useful, particularly around access, networking, monitoring, backups, and operational risk.
This is a hands-on engineering role with real responsibility. You will work directly with customers, support live environments, carry out changes, document your work, and travel to customer sites when required.
We are looking for someone who wants to grow with the business, develop across cloud, infrastructure, security, and service delivery, and potentially move into a more senior or leadership role over time.
Duties
- Deliver technical support, administration, and implementation across customer environments
- Support Microsoft 365, endpoint & identity management, networking, server, and security-related platforms
- Support the delivery, administration, and ongoing improvement of AWS/Azure based customer environments
- Work directly with customers to troubleshoot issues, carry out technical changes, and provide clear updates
- Take ownership of incidents, service requests, changes, and technical tasks through to completion
- Support onboarding work, installations, project delivery, and service improvement initiatives as required
- Carry out routine maintenance, operational checks, and infrastructure changes across customer environments
- Produce clear technical documentation, handover notes, and internal records
- Identify recurring issues, risks, and opportunities for operational improvement
- Contribute to internal standards, processes, and technical best practice
- Work with senior technical resources on more complex cloud or infrastructure changes where required
- Participate in a shared on-call rota focused on critical alerts and high-priority issues only
Requirements
- Proven experience in a technical engineering role within Managed Services, IT support, or infrastructure environments – Minimum 2 years Experience
- Strong working knowledge of Microsoft 365 and Windows-based environments
- Good experience supporting end-user, server, and infrastructure platforms in live customer environments
- Practical exposure to AWS, such as supporting or administering services including EC2, IAM, S3, Route 53, VPC, security groups, backup, or monitoring
- Able to work confidently within established cloud environments, with the judgement to escalate more complex architectural matters where appropriate
- Good understanding of networking fundamentals, including switching, wireless, firewalls, and connectivity troubleshooting
- Experience with endpoint management and modern device administration
- Strong troubleshooting and problem-solving skills
- Able to prioritise workload effectively and manage tasks through to completion
- Comfortable working independently and taking responsibility for assigned work
- Confident communicating with customers and colleagues in a clear and professional manner
- Organised, dependable, and capable of representing the business well
- Must be based in South Yorkshire or within a reasonable commuting distance
- Full UK driving licence and willingness to travel to customer sites when required
Desirable Experience
- Microsoft Intune and Entra ID
- AWS monitoring, backup, security, or cost-management fundamentals
- Virtualisation and server infrastructure
- Backup and disaster recovery platforms
- Cybersecurity tooling and security-focused service delivery
- SIEM and EDR awareness
- VoIP systems within small and medium business environments
- SNMP and related monitoring platforms
- Experience working in regulated, security-conscious, or compliance-driven environments
- Previous involvement in technical project delivery, migrations, or service improvement work
- Exposure to Cisco, Juniper, Palo Alto, or similar infrastructure technologies
- Entry-level certifications (e.g., CompTIA A+, Network+, Microsoft Fundamentals)
Personal attributes
- Professional and customer-focused
- Reliable and accountable
- Practical and methodical
- Calm and effective under pressure
- Comfortable taking ownership and responsibility
- Willing to learn, develop, and grow with the business
- Able to work both independently and as part of a wider team
Security and vetting
Due to the nature of some customer environments, the successful candidate must be willing and able to undergo background screening and vetting checks where required.This may include employment history checks, right to work verification, criminal record checks where appropriate, and eligibility to undergo higher levels of security vetting in future if required by customer engagements.Current security clearance is not essential, but candidates must be comfortable working in environments where formal background checks and vetting may form part of the role.
Feedback
Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.
May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
Strictly No Agencies
Pay: £32,000.00-£37,500.00 per year
Application question(s):
- Are you located in South Yorkshire?
- Are you eligable for UK Security Clearance/Vetting?
Work Location: Hybrid remote in Sheffield S1
