About the role
Job Title: Business Support Coordinator
Location: Sheffield
Company: Balfour Beatty
Balfour Beatty is looking for a highly organised Business Support Coordinator to join our Plant & Fleet team within our Service Centre of Excellence.
In this key support role, you'll help ensure the smooth and efficient coordination of plant, equipment and operational support services across projects throughout the UK. Acting as a central point of contact for internal customers, suppliers and operational teams, you'll manage requests, coordinate resources, resolve issues and provide excellent customer service while helping the business meet its operational commitments.
What you'll be doing
Key Responsibilities:
- Coordinate requests for plant, equipment and support services from operational and project teams across the business.
- Process hire, off-hire and service requests using internal systems and supplier networks.
- Manage and monitor breakdowns, ensuring issues are logged, tracked and resolved within agreed service levels.
- Raise and manage purchase orders accurately and in a timely manner.
- Resolve invoice and order queries, escalating issues where appropriate.
- Build and maintain strong working relationships with customers, suppliers and internal stakeholders.
- Support the effective utilisation of business resources through proactive communication and coordination.
- Maintain accurate records, reports and administrative documentation.
- Identify opportunities to improve processes and enhance customer service delivery.
- Provide day-to-day administrative support to the wider team as required.
Who we're looking for
Skills & Experience
- Previous experience in a business support, coordinator, customer service, administration or procurement role.
- Excellent organisational skills with the ability to manage multiple priorities.
- Strong communication and stakeholder management skills.
- A customer-focused approach with the ability to build effective working relationships.
- Experience processing orders, purchase orders or service requests would be advantageous.
- Strong problem-solving skills and attention to detail.
- Proficiency in Microsoft Office applications, particularly Excel and Word.
- Knowledge of plant hire, fleet, logistics or construction environments would be beneficial but is not essential.
Why work for us
Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.
As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:
- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more…
Professional and personal development
The size and scale of Balfour Beatty coupled with our strong pipeline of work provides incredible opportunities, regardless of what stage you are at in your career.
We encourage and empower our employees to take control of their career and explore which part of the business they want to work in and what role is right for them. We actively encourage our managers and employees to have open communication throughout the year about wellbeing, development and career opportunities.
We're proud of the Balfour Beatty Academy. Whether it’s sharpening your technical expertise, improving your personal skills or seeking support to become professionally qualified, our 70:20:10* approach to development means we have a learning approach that suits everyone.
- 70% learning on the job, 20% learning from those around you, and 10% formal training courses and learning events.
For further information about Balfour Beatty Jobs please go to www.balfourbeatty.com/careers - You can also check out further job opportunities in the careers section
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About us
At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business. To ensure we deliver on this commitment, we have a UK Diversity and Inclusion Action Plan which sets out the wide range of targeted, proactive, measurable steps we are taking to make this a reality. You can read our UK Diversity and Inclusion Action Plan in full at www.balfourbeatty.com/value_everyone
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.
As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.
Further information on Disability Confident can be found at: https://disabilityconfident.campaign.gov.uk/
Job Reference: BBUK20595
