Job Summary
We are recruiting an administrator to join our team. The main responsibility of the scheduled care co-ordinator is to identify and book patients for chronic disease reviews with the most appropriate clinician(s) in order to streamline their annual reviews and reduce the number or presentations to the practice for planned care. An understanding of Quality Outcomes Framework (QOF) and SystmOne clinical system would be desirable, however full training will be provided.
You will be working within the administration who are striving to be a centre of excellence for patient care.
Responsibilities
- To identify patients who have opted in or out of taking part in scheduled care protocol.
- To use Mjog to identify patients who have responded to recall message sent.
- To book patients in with appropriate people and appropriate timing aiming to have their medication review complete by the end of the month of their birth.
- To respond to queries from patients about long term condition checks directing to clinicians where appropriate.
- To use AccuRx and SystmOne messaging as per Scheduled Care protocol.
- To use ICE to raise blood forms as per the Long Term Condition Ardens template.
- To perform audit work where required.
- Liaise with Operations Manager, Data Quality Manager and Clinical leads where necessary.
Person Specification
Essential criteria
- Competent use of Microsoft Office packages (Word, Excel, Outlook)
- Ability to learn new computer systems quickly Ability to prioritise workload and meet deadlines
- Strong attention to detail and accuracy
- Ability to work independently and as part of a team
- Professional, approachable, and compassionate manner
- Reliable and flexible approach to work
- Ability to maintain confidentiality and discretion
- Calm under pressure and able to manage competing demands
- Ability to work within policies and procedures
- Willingness to undertake training and professional development
Desirable criteria
- Experience working in an administrative or office environment
- Experience handling confidential information
- Experience dealing with patients, clients, or members of the public
- Experience using SystmOne, or similar systems
- Experience managing appointments, referrals, or waiting lists
- Commitment to improving patient experience and supporting healthcare team
Pay: £13.69 per hour
Work Location: In person
