Job Title: Sales Coordinator
Salary: £26,000
Location: Canary Wharf – On-site
Hours: 10am to 7pm
Weekend Availability Required - Saturday or Sunday
About PropertyLoop
PropertyLoop is transforming the UK property lettings market through technology and transparency. We provide landlords with a modern, streamlined approach to listing and managing their properties, removing the friction and outdated practices that have long defined the sector.
We're a fast-growing proptech business, and this role sits at the heart of our customer acquisition and activation process.
The Role
As a Sales Coordinator, you will own the end-to-end onboarding process for new landlords. Your job is to convert interested prospects into active, satisfied clients by delivering a seamless and professional experience from first contact through to their property going live on our platform.
This is a client-facing, target-driven role that requires strong communication skills, resilience, and the ability to manage multiple cases simultaneously. You will be responsible for progressing landlords through our onboarding pipeline, handling objections, coordinating with internal teams, and ensuring that every listing meets our quality and compliance standards.
If you have experience in inside sales, customer onboarding, or client-facing roles where you've been measured on targets and outcomes, this role will suit you.
Key Responsibilities
Client Engagement and Conversion
- Conduct phone and video consultations with new landlords to explain the onboarding process, answer questions, and address concerns
- Build rapport quickly and guide landlords confidently through each stage of the journey
- Handle objections professionally and keep momentum throughout the onboarding cycle
- Follow up proactively to prevent drop-offs and ensure timely completion
Documentation and Compliance
- Collect and verify landlord documentation, property details, and compliance information
- Ensure all data is accurate, complete, and meets regulatory requirements before listings go live
- Maintain detailed and up-to-date CRM records to track progress and log all client interactions
Coordination and Problem-Solving
- Work closely with internal teams including photography, compliance, data, and marketing to resolve any blockers and keep cases moving forward
- Identify potential issues early and take ownership of finding solutions
- Train landlords on how to use PropertyLoop's platform tools and dashboards
Performance and Workload Management
- Manage a pipeline of onboarding cases, balancing outbound calls, documentation tasks, and follow-ups effectively
- Meet performance targets for onboarding speed, listing activation rates, and client satisfaction
- Report on progress and flag any risks or delays to management
What We're Looking For
Essential Experience
- Previous experience in a customer-facing, sales, or client onboarding role
- Proven ability to hit targets and work in a metrics-driven environment
- Strong phone-based communication skills with the confidence to engage clients professionally and persuasively
- Experience managing multiple tasks or cases simultaneously with a high level of organisation
Why Join PropertyLoop
- Be part of a high-growth proptech company that is reshaping an established industry
- Work in a role with clear performance metrics and tangible impact
- Develop skills in sales, client management, and technology-driven property services
- Central London office location with excellent transport links
- Opportunity to grow within a fast-moving business
Job Types: Full-time, Permanent
Pay: From £26,000.00 per year
Benefits:
- Bereavement leave
- Company events
Ability to commute/relocate:
- Canary Wharf E14: reliably commute or plan to relocate before starting work (required)
Experience:
- Direct sales: 1 year (preferred)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
