JOB TITLE: Field Representative
LOCATION: Johannesburg, South Africa
WORK PATTERN: Hybrid
Safran – Here, we craft excellence together.
At Safran, excellence is a journey – and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision
About the Role:
- Ensure Operational Readiness: Support customers in maintaining the operational serviceability of Safran HE equipment, in full compliance with safety and airworthiness regulations.
- Communication and Customer Relationship management: Build and sustain privileged relationships with customers, delivering added value to promote loyalty and long-term engagement.
- Support Services and Products Deployment: Collaborate closely with front office and partner teams to facilitate the introduction and deployment of new services and product entries into service.
- Deliver Technical Field Support: Maintain a strong field presence to support all services with a technical dimension, ensuring responsiveness and reliability.
- Contribute to Team Cohesion: Actively participate in fostering a positive, collaborative team spirit through constructive and collective engagement.
Scope of Responsibility:
- Operators.
- Third-Party Maintenance Centre's.
- Safran HE Network Partners.
Performance Indicators
- Annual customer visit requirements as defined by the Field Representative Manager
- Customer requests follow-up & closure
- Customer complaints (Product or technical support)
- Maintain Fleet Data across allocated fleet to greater than 85%
- FLY Event Report quality
