Company Description GL Griffiths & AJ Wilks are appointed agents of NFU Mutual, a well-established UK insurance provider known for its customer-focused approach and strong presence in rural and commercial communities. As local agency partners, GL Griffiths & AJ Wilks deliver NFU Mutual’s range of insurance and financial services to individuals and businesses, building long-term relationships based on trust and integrity. The agency operates with a strong emphasis on professional service, tailored advice, and community engagement. Team members benefit from being part of a respected national brand while working in a close-knit local office environment.
Role Description The Account Executive is a full-time, on-site role based in Newport. This role is responsible for managing client relationships, overseeing the delivery of insurance and financial services, and ensuring high levels of customer satisfaction and retention. Day-to-day responsibilities include managing a portfolio of commercial and personal accounts, identifying new business opportunities, and developing tailored solutions in line with NFU Mutual’s products and standards.
The Role
1. Handling general customer enquiries, policy alterations and renewal reviews by phone.
2. Selling new NFU Mutual insurance policies; both commercial and personal.
3. Introducing NFU Mutual Financial Services products to new and existing customers.
4. Provide support to the rest of the team when needed.
5. Support with general office administration duties.
What we’re looking for:
1. People who can demonstrate the drive, energy and enthusiasm required to provide a fantastic customer experience to our existing and prospective clients.
2. A proficient IT user with good interpersonal skills and communication skills.
3. A positive ‘can do’ attitude to problem solving and solution finding and like working in a customer support and sales environment. You will enjoy meeting compliance requirements and having a meticulous eye for detail is essential.
4. Minimum of GCSE grade C or better in Maths and English (or equivalent).
5. The ability to learn new systems, products, processes and skills.
The position is based in the Newport Office, conveniently located just off the M4 motorway at Langstone Business Park.
There is also further progression available for the right candidate to progress into a Corporate/Commercial level position within 2-3 years.
Job Types: Full-time, Permanent
Pay: £26,000.00-£31,000.00 per year
Benefits:
- Company pension
- Financial planning services
- Free parking
- On-site parking
Ability to commute/relocate:
- Newport NP18 2LH: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- Insurance: 1 year (preferred)
Work Location: In person
