Being a Programme Assistant for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.
You'll assist in the delivery and development of a programme of activities and events across the portfolio. The programme will celebrate each properties unique characteristics and Spirit of Place to create meaningful connections with our visitors each time they visit. You'll ensure the property provides an enjoyable visitor experience, consistently exceeding visitors’ expectations. You may also be involved in outreach engagement activities and events.
Salary: £10,335.00 per annum
Contract/duration: Permanent
Hours/working pattern: 15 hours per week. You'll be working Wednesdays and likely a weekend day. There will be flexibility around shifts and times.
Interview date: 17th July 2026
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here:You’ll be part of the broader Visitor Experience Team working as part of a fun and collaborative property team covering sites in Worcestershire, including Hanbury Hall and The Greyfriars to deliver great experiences to our visitors through joined up service provision.
Hanbury Hall | Worcestershire | National Trust
What you'll be doing:Working within the Visitor Experience team, you'll help with the creation and delivery of events and activities that bring our properties to life for our visitors all year round. Understanding how and why we engage our supporters is key. You’ll help link everything we do back to our cause and the on-going work we do. You’ll help deliver high standards of presentation to ensure that our day-to-day visitor experience is in tip-top condition to ensure visitors have the best visit possible.
You will work alongside and support volunteers and delivery partners to bring our experiences to life to grow audiences and broaden appeal. You’ll likely to be checking standards of presentation on site and support the evaluation of visitor programming to continuously improve service and experiences across the portfolio.
Who we're looking forWe'd love to hear from you if you have:
- good communication skills, building relationships with a wide range of people
- a team player, but can also work by yourself
- adaptable and have a flexible approach
- an understanding of the importance of great service
- keen to learn new things
- well organised and able to manage time well
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Requirements :Compliance.Eligibility to Work in the UK
Permanent p/t (15 hrs pw)
