Release & System Testing:
Plan, execute, and document system & release testing for iOS updates, Adyen firmware versions, Store Commerce app releases, and other core retail applications.
Validate system setup for NSO (New Store Openings) by completing end-to-end testing in a LIVE environment
Monitor and validate post-release performance to ensure system stability Fiscalisation, Pricing & Product Management Support fiscalisation solution testing to ensure compliance with legal and tax regulations across markets.
Support pricing and product setup within POS, ensuring accurate integration with D365 and other core systems.
Validate POS-to-core system integration for product data, transactions, and reporting accuracy.
Cross-Team Coordination & Support:
Act as a liaison between Technology, D365, and Operations teams, ensuring clear communication and alignment.
Coordinate user acceptance testing (UAT) with Operations and business teams.
Provide training, documentation, and knowledge transfer to support teams and end users.
Service Desk Oversight:
manage the 24/7 service desk and act as third line support for escalations
Monitor and report on Service Level Agreements (SLAs), ensuring timely resolution of incidents and requests.
Drive continuous improvement in service quality, escalation handling, and knowledge base documentation.
Act as an escalation point for critical incidents impacting retail operations.
Quality Assurance & Process Improvement:
Manage issue tracking, prioritisation, and resolution of defects identified during testing or post-release.
Contribute to continuous improvement of release, testing, and support processes to enhance efficiency and reduce risks.
Maintain up-to-date documentation of testing, release notes, and support workflows for cross-team use.
