Great products don't happen by chance. They happen because talented people challenge, test, improve and refine every detail before a product reaches a customer's home.
As a Product Technologist, you'll be at the centre of that process. Responsible for your own categories within the Home Accessories and Textiles team, you'll partner with Buying, Design, Sourcing and suppliers around the world to bring products to market that are safe, compliant, high quality and built to delight our customers.
From shaping product specifications and managing testing requirements through to using customer insight to improve quality and reduce returns, you'll play a key role in delivering products that millions of customers trust every day. Working in a fast-paced retail environment, you'll help influence what we launch next while supporting our quality, customer and sustainability ambitions.
What You'll Do
Work closely with Buying, Design, Sourcing and suppliers to develop and deliver products that meet our quality, safety and compliance standards.
Create, manage and approve product specifications, ensuring materials, components, testing requirements and care information are accurate and completed to critical path timelines.
Take ownership of product safety, legality and due diligence, ensuring products are fully compliant while protecting our brands and reputation.
Use customer complaints, returns data, star ratings and product performance insight to identify opportunities for improvement, reduce returns and enhance product quality.
Support range reviews, product evaluations and competitor benchmarking, helping shape future product development decisions.
Investigate and resolve technical issues, working quickly to manage risks, support held stock processes and minimise customer impact.
Support the delivery of sustainability commitments through responsible sourcing, material reporting and continuous improvement initiatives.
Build strong relationships with suppliers and global stakeholders to drive technical excellence throughout the supply chain.
Who You Are
You'll already understand the pace and complexity of a retail technical environment and enjoy balancing multiple priorities while maintaining exceptional attention to detail.
You may currently be a Technologist looking for your next challenge, or an Assistant Technologist ready to step into a broader role. Either way, you'll be comfortable working cross-functionally, building relationships and influencing decisions to achieve the best outcome for customers and the business.
We're particularly interested in candidates with experience across Home Accessories, Textiles, Softlines or similar product categories, whether gained within a retailer, supplier or manufacturing environment.
You'll bring a practical, solutions-focused mindset, strong commercial awareness and a genuine passion for delivering safe, high-quality products.
Essential Criteria
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Experience in a technical role within a retailer, supplier or manufacturing environment
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Strong understanding of product safety, quality and legal compliance
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Experience managing product specifications, testing and approval processes
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Commercial awareness and understanding of the product development lifecycle
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Excellent organisation, planning and prioritisation skills
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Strong attention to detail and due diligence management
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Ability to work effectively in a fast-paced environment
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Strong stakeholder management and communication skills
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Confident using systems, reporting tools and technical documentation
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Willingness to travel within the UK and occasionally overseas
