Customer Service Advisor - Slough
The rewards
- A competitive salary ranging from £31,500 to £38,500 per annum
- Free on-site parking
- A permanent position in a reputable company within the FMCG industry
- Opportunities to work in a supportive and collaborative environment
The role of Customer Service Advisor:
- Respond promptly and professionally to customer inquiries via phone and email
- Process orders accurately and ensure timely delivery of goods
- Resolve customer issues and complaints with a focus on maintaining satisfaction
- Collaborate with internal teams to ensure smooth operations and communication
- Maintain accurate records of customer interactions and transactions
- Monitor and follow up on outstanding orders and payments
- Provide support to the sales team by managing customer accounts and queries
- Ensure compliance with company policies and industry regulations
The ideal Customer Service Advisor:
- A strong background in customer service
- A keen eye for detail and the ability to manage multiple tasks effectively
- Proficiency in using customer relationship management (CRM) software
- A proactive and solutions-focused approach to customer queries
- Familiarity with order processing and account management systems
This is a fantastic opportunity for a Customer Service Advisor to join a thriving team in the FMCG industry. The role requires a focus on delivering excellent customer service and ensuring smooth communication with clients and internal teams in Slough.
This company is a well-established organisation in the FMCG sector, known for its commitment to providing high-quality products and services.
Operating as part of a medium-sized team, the company values efficiency and customer satisfaction in all aspects of its operations.
