The role
As a Tenancy Fraud Investigator, you will be the subject matter expert and technical lead across your area. You will be working across multiple directorates and teams to deliver and engender a strong anti-fraud culture, and to prevent fraud and irregularity to protect Southern Housings assets.
Working closely with the relevant teams across the business, supported the Tenancy Fraud Senior to ensure consistency in approach whilst understanding the local nuances and how they feed into the strategic direction of the service. You will support the Tenancy Fraud Senior to work on solutions to resolve cross functional/regional issues and work together to pilot new ideas.
Principal duties and responsibilities include, but are not limited to:
- Working in a defined area where demand leads you. And pro-actively investigate tenancy fraud.
- Reviewing internal and external data matching to conduct pro-active risk-based work.
- Being an expert in your subject – to be up to date in the field. Understanding and applying key legislation to investigate tenancy fraud.
- Responsibility for visits to suspects, witnesses, and other organisations (both inside and outside normal working hours) to obtain witness statements in accordance with the provisions of the Criminal Justice Act and Criminal Procedure and Investigations Act 1996 /Prevention of Social Housing Fraud Act 2013 where applicable.
- Working collaboratively to raise awareness across the business to identify, assess and mitigate risk of tenancy fraud
Location and Working Pattern
This is a full-time role (35 hours per week) based at either Fleet House in Farringdon or Muriel Matters House in Hastings, with flexible hybrid working and an expectation of around two days per week in the office, agreed with your manager. The role requires regular travel, including property visits, meetings with partners, and attendance at court across the region, as well as providing cover for the Sussex and Kent regions.
What you'll have
- Experience of working effectively in a highly regulated business environment.
- Working toward an Accredited Counter Fraud Specialist (ACFS) and/or equivalent qualification (Desirable)
- Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels.
- Strong negotiating skills and emotional intelligence, particularly with senior stakeholders.
- Strong decision making ability, taking ownership and responsibility for your area of work.
- Strong attention to detail with the ability to spot potential tenancy fraud across all tenure types.
- Meets targets and deadlines, showing persistence and determination when setbacks occur.
- Working collaboratively across teams in all business areas.
- Hold a full driving licence with access to own vehicle (Essential).
In your supporting statement, please explain how you meet each of the essential criteria, providing relevant examples. Your statement should include:
- Your experience of investigating fraud, enforcement, or compliance cases.
- An example of a complex or sensitive situation you have managed, outlining the judgement you used and the outcome achieved.
Closing Date: Sunday 23rd August2026 at 23:59
Shortlisting: W/C 24th August 2026
Interviews: Thursday 10th & Friday 11th September 2026
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered.
Applying for roles with us
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people’s lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Work Location: In person
