Café Operations Manager
Rose & Ramble | Hereford
Salary: £32,000–£35,000 + Bonus
Full-time | Average 40 hours per week
About Rose & Ramble
Rose & Ramble isn't just a café.
We're building one of the UK's most exciting hospitality brands, creating daily tropical escapes through exceptional customer experiences, incredible food and a team that genuinely loves what they do.
We're ambitious.
Our goal is to become the UK's leading superfood café brand, and we're looking for someone who wants to build that with us.
This is not a traditional café manager role.
We're looking for someone who genuinely loves running busy operations and has a true passion for hospitality.
Someone who walks into a café and instantly notices:
- customers waiting too long
- stock running low
- a team member needing support
- a station becoming overwhelmed
- an opportunity to improve
- cleanliness levels
- the small details
Someone who naturally takes ownership before they're asked.
If you enjoy standing behind a coffee machine all day, this probably isn't the role for you.
If you love leading people, solving problems and creating incredible customer experiences...
Keep reading.
Your Mission
When Ben and Georgia (the founders) aren't in the building...
Rose & Ramble should run exactly as if they were.
That means:
- Customers receive an exceptional experience.
- The team know exactly what they're doing.
- Standards never slip.
- Problems are solved before they become bigger.
- The café feels calm, organised and under control.
Your Responsibilities:
Leadership
- Lead every shift with confidence.
- Allocate stations before every shift.
- Hold daily team briefings.
- Coach team members in real time.
- Conduct one-to-ones.
- Develop future supervisors.
Shift Management
You'll constantly oversee the whole café.
You'll:
- monitor customer flow and experience
- monitor ticket times
- move staff between stations
- solve bottlenecks
- support busy stations
- manage breaks
- ensure standards never slip
- uphold brand values
Your job isn't to work one station.
Your job is to lead all stations.
Standards
You'll be responsible for:
- food quality
- cleanliness
- allergen procedures
- customer experience
- health & safety
- opening standards
- closing standards
Nothing should require founder intervention.
People
You'll build a positive, accountable culture.
That means:
- recognising great work
- coaching poor performance
- resolving conflict
- creating energy
- leading by example
Business
You'll own:
- labour
- rotas
- sickness
- holidays
- stocktakes
- ordering
- weekly reporting
- supplier communication
- maintenance
The Person
What matters is that you've successfully led busy hospitality teams before.
You naturally:
✔ Take ownership.
✔ Stay calm under pressure.
✔ Notice detail.
✔ Think ahead.
✔ Lead from the front.
✔ Make decisions.
✔ Bring solutions.
✔ Hold people accountable.
Essential Experience
Minimum two years leading hospitality teams.
Experience with:
- rotas
- labour control
- ordering
- stock
- customer complaints
- coaching staff
- quality control
- enhansing customer experiences
The Rose & Ramble Manager
The best people in this role...
Walk the floor.
Notice problems.
Support the team.
Communicate constantly.
Hold high standards.
Lead with positivity.
Take ownership.
Success Looks Like
After six months:
The founders can leave the café knowing:
- the team are confident
- standards remain high
- customers receive the same experience
- the business is improving
without needing to check everything themselves.
Benefits
- £32,000–£35,000 salary
- Performance bonus
- Free food & drinks
- Team socials
- Staff discount
- Genuine progression as Rose & Ramble grows
- Opportunity to help shape a national brand
We're a brand who values hard work and at R&R we have a motto......
"If its not a f**k yes, its a f**k no"
We're not looking for someone to simply manage a café.
We're looking for someone who wants to help build one of the UK's best hospitality brands.
If this could be you. We'd love to hear from you.
Ben & Georgia
Pay: £32,000.00-£35,000.00 per year
Benefits:
- Company events
- Discounted or free food
- Employee discount
Application question(s):
- Describe the busiest hospitality operation you've personally managed.
Please include:
- Number of team members
- Approximate weekly turnover (if known)
- Your responsibilities
- Average number of daily customers served
- Tell us about a mistake you made as a manager.
Please explain:
-What happened?
-What was your responsibility?
-What did you learn?
-What system did you put in place to stop it happening again?
- Imagine it's 11:30 on a busy Saturday.
-Smoothie tickets are building up.
-One team member is standing chatting.
-A customer wants to make a complaint.
-Matcha is running low.
-Another team member asks to go on break.
What would you deal with first, second, third and why?
- Walk us through what you do when opening a café or restaurant.
We're looking for:
-How you prepare the team
-How you prepare the operation
-How you know you're ready to open
- What attracted you to Rose & Ramble specifically?
We're interested in what excites you about our brand and where you think you could add value.
Work Location: In person
