An exciting opportunity have arisen for a Senior Receptionist
The club boasts an impressive Technogym gym, 6 spa treatment rooms, relaxation room.
This is an excellent opportunity if you are looking to develop within the spa, leisure or hospitality industry.
You will be working with a team of spa and fitness professionals.
Responsibilities
- Maintaining a high degree of professionalism
- Booking clients when needed for spa treatments
- handling complaints and incidents
- Answering the phone and responding to emails
- Checking guests into the spa
- Upsell of products
- Financial reporting
- Recruitment and managing of the reception team
Please note that this is not an exhaustive list of duties and the post-holder may be required to undertake additional tasks by your Manager.
Working hours
40 hours per week, primarily work on a shift basis working early and lates and weekends.. Must also be prepared to work additional shifts and to be called in to cover events or staff absences.
Skills
You will need to show evidence of the following:
- good interpersonal, time management and organizational skills;
- good team working skills
- Experience in a similar setting would be advantageous
- flexibility and multi-tasking skills;
- computer literacy;
- a customer-focused, approachable and outgoing personality;
- the ability to relate to the requirements of customers from all age groups and sectors of society.
- Be confident enough to deal with customer complaints and disputes with third parties, for example merchandise/booking suppliers.
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- On-site gym
Pay: £30,302.00 per year
Benefits:
- Company pension
- Employee discount
- Gym membership
Ability to commute/relocate:
- London SW10 0XG: reliably commute or plan to relocate before starting work (required)
Experience:
- booking: 2 years (required)
Work Location: In person
