To provide the Customer Services Department with a high level of support with call taking activity and data entry within our organisation.
Key Responsibilities:
· Answering the telephone, obtaining and verifying information from the customer.
· Inputting and retrieving data from the in-house computer system
· Provide product information by answering questions and offering assistance where possible
· Problem solving by clarifying issues, researching and exploring answers and solutions
· Escalating unresolved problems
· Adhering to Equal Opportunities and Dignity at Work as per the company policy
· Any other duties relating to the role as requested by your line manager or the Company
Skills and Qualifications:
· Minimum 2 years proven experience of call handling
· Minimum 2 years proven experience of data entry
· Accuracy at record keeping
· I.T. skills
Additional skills/ experience
Strong personable nature, team player experience of working in a similar environment, multi-tasking, customer focused, self-motivator, problem solving skills, phone skills, and dependability..
A great opportunity for a bubbly and bright person to show their customer skills in a great place of work
Job Types: Full-time, Permanent
Benefits:
- Company events
- Company pension
- On-site parking
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 2 years (preferred)
Language:
- Fluent English (preferred)
Work Location: In person
