Job Description:
Technical Customer Support Advisor (Ventilation Systems)
Location: Leicester UK -
Employment Type: Full-Time
Salary: £28K, based on experience
About Us
Blauberg UK are the UK branch of Blauberg Group, A global leader in ventilation solutions, specialising in energy-efficient residential and commercial Fans, Ventilation units and systems. Our mission is to improve indoor air quality through innovative, reliable products — supported by exceptional technical guidance. We are now looking for a knowledgeable Technical Customer Support Advisor to help installers, contractors, and end-users get the best from our products.
Role Overview
In this role, you will provide front-line technical support to customers using our fans, ventilation units, controls, and associated digital tools. You’ll assist with wiring information, installation guidance, system troubleshooting, and phone-based app support. This position is ideal for someone with a practical, hands-on mindset and the ability to translate technical details into clear instructions. This role is primarily in-house at Desk & Workshop, you may occasionally be required to go to site
Key Responsibilities
- Provide technical support to customers via phone, email, and live chat
- Guide installers and end-users through wiring diagrams, control setups, and configuration tasks
- Deliver phone-based app support, including connectivity troubleshooting and user guidance
- Assist customers with product setup, commissioning, and operational best practices
- Diagnose ventilation system issues and escalate complex cases to engineering teams
- Maintain accurate and detailed records of customer interactions
- Contribute to support documentation, wiring guides, FAQs, and training materials
- Identify recurring issues or customer feedback and relay insights for product development
- Visit customer sites to assist with fault finding, warranty repair and provide set-up and mobile / wifi based connectivity support
Skills & Experience
Essential:
- Experience in a technical support, field service, or ventilation/HVAC-related role
- Good understanding of electrical wiring basics and the ability to interpret basic wiring diagrams
- Strong problem-solving skills and the ability to explain technical information clearly
- Confident communicator with excellent phone and written communication skills
- Comfortable supporting mobile apps, Bluetooth/Wi-Fi connectivity, and basic network queries
- Ability to work independently and manage multiple priorities
Desirable / Optional:
- Familiarity with single-room ventilation, MVHR, extract systems, or air quality products
- Experience supporting installers, contractors, or facilities teams
- Experience using CRM/helpdesk platforms (e.g., Zendesk, Salesforce)
- Electrical or HVAC qualifications
What We Offer:
- Competitive salary and benefits package
- Opportunities for technical training and professional development
- Supportive team culture with opportunities to progress
- 20 days annual leave ( + 1 day for every year worked after the qualifying period, up to 25 days ) + bank holidays
Job Type: Full-time
Benefits:
- Company pension
- On-site parking
Pay: £28,000.00 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
