Join the team behind the UK's leading Convenience rewards platform! We're looking for a commercially minded Client Account Manager to build trusted client relationships, drive campaign success and help shape the future of digital field marketing.
We offer up to £42,000 Salary depending on experience, Car allowance £6k, a comprehensive benefits package, including Peppy healthcare App and generous holiday entitlement.
Ideal Location: Stokenchurch, United Kingdom, HP14
At *shopt, we're transforming how FMCG brands engage with convenience retailers. Our award-winning B2B rewards platform connects 20,000+ retailers with leading FMCG brands, delivering smarter activation and measurable results. Backed by the CPM Group, we combine the agility of a tech start-up with the strength of an industry leader as we continue to grow through innovation, new partnerships and expanded markets.
The Role:
As a Client Account Manager, you'll be the trusted day-to-day contact for a portfolio of FMCG clients, helping them maximise the value of the *shopt platform. You'll combine account management, commercial insight and data-driven recommendations to deliver successful campaigns and identify growth opportunities.
Working closely with Product, Operations and Analytics teams, you'll build strong client relationships, deliver outstanding service and help drive the continued growth of one of the UK's leading digital activation platforms.
Key Responsibilities
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Build and develop strong relationships with FMCG clients, becoming their trusted *shopt partner.
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Manage campaigns from planning through to delivery, ensuring objectives, budgets and deadlines are achieved.
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Analyse campaign performance and present clear, commercially focused recommendations.
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Develop proposals, negotiate opportunities and support business growth across existing accounts.
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Work collaboratively with internal teams to deliver high-quality client solutions.
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Monitor budgets, forecasts and revenue, ensuring commercial targets are met.
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Identify opportunities to improve processes, client experience and platform performance.
About You
You'll be a confident relationship builder who enjoys working with clients, solving problems and using data to drive better business decisions. You're commercially aware, highly organised and comfortable managing multiple priorities in a dynamic environment.
Essential Experience
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Experience in account management, client services or business development.
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Strong commercial awareness with excellent negotiation and influencing skills.
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Confidence analysing data and using insights to shape recommendations (Power BI experience is advantageous).
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Excellent presentation and communication skills.
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Strong project management and organisational abilities.
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The ability to build credibility with stakeholders at all levels.
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A proactive, curious mindset with a passion for innovation and continuous improvement.
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Experience within FMCG, retail, agency or digital marketing environments is desirable.
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Knowledge of the Convenience channel or digital activation platforms would be an advantage.
What’s in It for You?
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Up to £42,000 Salary depending on experience
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Car allowance £6,000
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Hybrid working (3 days per week in the office)
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Generous Holiday Package: Recoup with 26 days of holiday plus bank holidays, extending by one day each year of service up to a generous 31 days with the flexibility to buy and sell holiday days.
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Pension Plan: Secure your future with a generous pension plan
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Dedicated days for giving back to the community through charitable activities.
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Perks at Work: Access to a wide range of discounts including my gym discounts
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Peppy: Confidential access to expert health support across areas like fertility, menopause, pregnancy, and more.
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DIGICARE+ App: Enjoy convenient access to second opinions from doctors, personalised counselling sessions and expert nutritionist advice.
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Enhanced maternity/paternity leave
CPM have won the Investors in People Gold award and place great importance on the training and development of our people.
Why work for us
At CPM, we are proud to foster an inclusive work environment. We believe in a workplace that celebrates the unique perspectives and skills of all individuals believing this makes us stronger and more innovative.
We work in a collaborative environment where great ideas and achievements are shared and celebrated. We believe diversity brings new thinking, which is at the heart of everything we do. We are working to set a standard for creating a culture of equity and belonging.
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