Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.
Hub, Systems & Yard Assistant Controller
- Location: Coventry
- Type: Full-time, 5 out of 7 days rota based
About the Role
We’re looking for a driven and detail-oriented Hub, Systems & Yard Assistant Controller to join our fast-paced logistics operation. In this role, you’ll support the Control Room Manager and Hub Controller in overseeing inbound and outbound operations, ensuring smooth sortation, efficient throughput, and excellent service delivery.
This is a fantastic opportunity for someone who thrives in a high-pressure environment and enjoys working with data, systems, and people to drive performance.
What You’ll Be Doing
As part of the Control Room team, your responsibilities will include:
- Monitoring and managing inbound and outbound operations, including throughput, parcel flow, and productivity levels
- Supporting delivery of forecasted cost per unit (CPU) targets against budget
- Producing and analysing operational data and reports to support decision-making
- Acting as a point of contact for client and operational queries, resolving issues quickly and effectively
- Supporting Gatehouse operations, liaising with Shunters and Gatehouse Coordinators
- Maintaining accurate and timely hourly and shift reporting
- Assisting in the training and development of Warehouse Operatives and Team Leaders on sortation processes and systems
- Managing the trunk despatch board, ensuring trailer close-down times are met
- Ensuring manifests are accurate and aligned with sorter counts
- Investigating and resolving missing parcel issues
- Monitoring sorter performance and ensuring the correct chutes are active
- Supporting health & safety, hygiene, and quality audits, ensuring compliance at all times
- Driving consistency and maintaining high standards across the Control Room
What We’re Looking For
Skills & Experience
- Experience in logistics or distribution operations
- Strong Excel skills (intermediate level)
- Ability to work under pressure and use your own initiative
- Comfortable working with systems, data, and operational technology
Personal Attributes
- Clear and confident communicator, able to give concise instructions
- Assertive and decisive with strong problem-solving skills
- Able to build strong relationships and influence stakeholders using data
- A proactive team player who leads by example and supports a high-performance culture
Evri Group for everyone
We’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.
We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.
Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.
At Evri Group, everyone is welcome.
