We are looking for Automotive Technical Support Specialists – Automotive Aftersales to join our Technical Assistance team.
This role sits at the heart of vehicle problem resolution, supporting repairers and service partners
Focus on diagnosing and resolving technical incidents quickly, accurately, and cost-effectively
Act as the first line of expert technical support
Ensure customer vehicle issues are resolved:
- At the lowest possible cost
- Within agreed service lead times
- While maintaining exceptional technical and customer service standards
Key Responsibilities
- Act as part of the Technical Assistance process, supporting repairers with vehicle technical incidents
- Accurately understand, analyse, and identify vehicle problems
- Verify that repairers have applied all recommended diagnostic and repair steps
- Advise on corrective actions and provide technical solutions where known
- Ensure full case traceability using PAMIR
- Respect and monitor technical assistance SLAs and lead times
- Manage an average workload of around 10 tickets per day, ensuring timely resolution
- Communicate clearly and professionally with all stakeholders
