Overview
We are seeking a dynamic and experienced Front of House Supervisor to oversee daily operations within our bustling hospitality environment. The ideal candidate will possess strong leadership skills, a passion for exceptional customer service, and a solid background in food service and hospitality. This role offers an exciting opportunity to manage a vibrant team, ensure high standards of food safety and quality, and contribute to creating memorable guest experiences. The position is paid and suitable for individuals with prior supervisory or restaurant experience who are eager to lead by example and uphold our commitment to excellence.
Responsibilities
- Supervise front of house staff, including servers, hosts, and baristas, ensuring smooth service delivery
- Oversee food preparation and presentation standards in line with company policies
- Manage reservations, seating arrangements, and guest flow to optimise efficiency
- Ensure compliance with food safety regulations and maintain high standards of cleanliness and hygiene
- Assist with training staff on service procedures, food safety protocols, and customer engagement
- Handle guest enquiries, complaints, and special requests professionally and promptly
- Coordinate with kitchen staff regarding food production schedules and special dietary requirements
- Monitor daily operations to uphold quality standards in service, hospitality, and overall guest experience
- Support the recruitment process by participating in interviews and onboarding new team members
- Maintain a positive work environment that encourages teamwork, motivation, and professional development
Qualifications
- Proven supervising experience within a restaurant or hospitality setting
- Strong knowledge of food preparation, cooking techniques, and food safety regulations
- Experience in food service roles such as serving or barista work is advantageous
- Excellent leadership skills with the ability to manage teams effectively
- Demonstrated organisational skills with the ability to multitask under pressure
- Knowledge of restaurant operations, including food production and hospitality standards
- Previous experience of 2 years in hotel or culinary environments is desirable
- Good communication skills with a friendly yet professional demeanour
- Ability to motivate staff and foster a collaborative team atmosphere
This role is ideal for motivated individuals passionate about delivering outstanding service in a vibrant setting. We value professionalism, dedication, and a proactive approach to leadership within our team.
Experience:
- Hospitality management: 2 years (preferred)
Work Location: In person
