Accelerate Facilities are recruiting a Helpdesk Advisor to join our friendly team based at our Head Office, Hadleigh, Suffolk.
The role of Helpdesk advisor is an admin based role, entailing regular phone calls and email communication with our clients and suppliers maintaining relationships and providing assistance.
Job Description:
- To provide excellent customer service
- Complete administration tasks within the set timeframes
- Respond to emails in a timely manner
- Become familiar with our software and how it operates
- Upload documents onto the system including invoices
- Check and create POs
- Work as part of a team, reporting to the Helpdesk Supervisor.
This is an administration based role working within customer service in the soft & hard FM industry.
Previous administration experience is essential.
The role is part time: hours 24 per week, 3 days per week, 8am - 5pm.
ROP: £13.45 p/h
This is an office role, based in Hadleigh, Suffolk.
If you would like to join our team, please do not hesitate to reply.
Education
- A minimum of GCSE or equivalent
- A minimum of 1-year customer service experience (preferable)
- Experienced with Microsoft office package
Job Type: Full-time
Pay: £13.45 per hour
Work Location: In person
