The Senior Manager Role
We’re looking for an experienced and highly skilled Senior Manager to join our Senior Management team and play a key role in developing the technical capability and repair standards of our field-based team. You will be based at our Head Office at Moira but have the flexibility to travel throughout the UK when required.
As a Senior Manager, you will be one of the company’s senior technical experts, working closely with our Managers, Quality Assurance Team, Training Department and Technicians to maintain consistent repair standards. You will spend your time either at our Head Office in our Training Academy or in the field supporting technicians with complex repairs and customer service issues, delivering coaching and helping our field-based team improve their repair standards.
You will be responsible for your own fully equipped Shine Mercedes van which will be provided to you.
As a Senior Manager you will be comfortable working hands-on alongside technicians, dealing with customer service issues and contributing to the team at a Senior Management Level.
About Shine!
Shine is a national network of fully employed experienced mobile cosmetic paint repair technicians. We’ve been around for more than 20 years and have won the BSI Kitemark Excellence Award twice, so it’s safe to say we know the motor industry and we know what works well for our team.
Our Sector Managers all started out as cosmetic repair technicians, which means they know the ins and outs of the role and can support you every step of the way.
At Shine your input will always be valued and you will be treated as an individual, not just a number. Our team members not only take pride in the work they do, but they are also proud to be part of the Shine family!
Benefits of being a part of the Shine! Team:
- Competitive basic salary up to £56k (depending upon experience)
- Individual Target Based Bonus
- Weekly Pay
- Company pension scheme
- 30 days annual leave (including Bank Holidays)
- Discount platform offering access to discounts and cashback at over 800 retailers
- SmartTech at Currys PC World
- Employee Assistance Programme and access to online Employee Wellbeing Hub
- Full induction into the Shine family
- One-to-one training and support if needed
- Home Start
- No cold calling customers needed – all work arranged by Head Office team
- No trade-work
- Branded uniform and Company mobile phone
- Fully stocked Mercedes vehicle and fuel card provided
- OEM approved products
Essentials for the role
- Extensive knowledge and hands-on experience of vehicle bodywork and paint repair methods, with technical knowledge to complete work to an excellent standard
- High attention to detail and strong commitment to achieving excellent repair and finish standards
- Strong understanding of repair quality standards
- Previous experience coaching, mentoring or developing technicians in a field based or bodyshop environment
- Ability to demonstrate repair techniques and deliver hands-on technical training
- Ability to handle customer service situations professionally, remaining calm and focussed on achieving a positive solution
- Experience with water-based paint and 2k clearcoats
- Ability to work independently and make sound technical decisions while working remotely
- Strong knowledge of health and safety and safe working practices
- Problem solving and decision-making skills
- Excellent communication with the ability to work alongside technicians, operational managers and senior leaders
- Flexibility to travel throughout the UK when required
- Full UK driving licence
Pay: Up to £56,000.00 per year
Benefits:
- Employee discount
- Referral programme
- Store discount
Work Location: Hybrid remote in Moira DE12 6EJ
